Parking Staff Attitude - Pathetic

Never been treated with such disrespect in a shopping mall before. I lost my parking ticket after spending less than an hour at Sandton City. I am there almost every break. I calmly explained to the intercom assistant that I had no way to pay immediately - my cards were across the road in my office, and my phone was dead. Instead of helping, she cut the call twice, refused to escalate the matter to a manager, and left me stuck at the boom gate with zero assistance.

I’ve paid for lost tickets before. I’ve even seen them lift the gate during technical issues, so I know they have discretion - this staff member simply chose not to help. Either she was completely untrained or just not interested. I had to then walk to my offices, and upon returning when asking to speak to her manager, she casually said okay he is on the phone he is coming now. All this time of mine wasted whilst I was also on the clock. I had completely lost it at this point and told her off, and requested and paid for the lost ticket, after which she sarcastically said “have a nice day.” Unbelievable.

Right after this, I signed up for Admyt because I never want to deal with Sandton’s parking staff again. At this point, I’m strongly reconsidering ever coming back to this mall. Shameful service for a place that markets itself as world-class. One day, that parking staff attendant might find herself in a situation where she needs a simple act of human kindness - just like I needed. I genuinely hope, for her sake, that someone shows her the compassion she chose not to extend to others. And if not, perhaps being stranded will help her understand how it feels to be left without support, frustrated, with a bitter taste left in her mouth.