Zero Customer Service and broken Promises

I had the misfortune of dealing with these guys. I had a simple leak in my pool requiring fixing. I reported the problem on Wednesday evening to Walter, and was advised the team would attend to on Thursday. They did come and fix the problem but requested that I did not switch pool on until Friday to allow glue to dry. On return from work Friday night i switched pool on. Problem was fixed but now there was air ingress in suction side of pool. I called the team leader who came on Friday evening to examine but could not fathom what the problem was. I was advised to contact Gavin to create a job card over the weekend so the team could return. Neither Gavin nor Walter were available all weekend on their mobiles and did not return my Whatsapps or mails., Monday came and I contacted the team leader and Walter who advised that they could not do anything as there was no job card - not easy to request if owner does not attend to complaints. During the course of Monday both Walter and the Team Leader advised they would follow up with Gavin to ensure my problem was dealt with and get back to me - they never did. Still no response from Gavin via Telephone, SMS, Whatsapp and Mail. Monday evening I got hold of team leader to check the status and was told they might come tomorrow. I told team leader to forget it and I would give job to someone more reliable.

I have written off the effort and costs to these guys to experience but urge any reader to avoid these guys and go to the professionals!