SANDTON WORST ACCOMMODATION!!!

Sandton Skye (UNIT 313) COMPLAINT (DO NOT STAY): The service we received from Sandton Skye was extremely disappointing and unacceptable. Incidents from the time we got there: 1. I had requested something romantic as it was our wedding night, when we arrived at the room nothing was done. 2. The toilet seat was completely broken and when you sat on the toilet, it moved out of place, making it very uncomfortable to utilize the toilet. 3. The bathroom basin was blocked. 4. The central heating system didn't work and the oil heater that was provided was so dirty with grime, and the wheels were broken off. 5. The microwave was missing the glass tray/plate. 6. Pillow cases were torn. 7. The bathtub was so dirty that we couldn't use it after our wedding night. 8. There were live wires that were next to the bed (from the lampshade on the pedestal).

Upon inspection, we notified the manager of Unit 313 and received false promises that an alternative room would be provided. She further noted that the room was reserved for us and we would be able to move to the room when we returned to the hotel.

However, when it came down to actually swap rooms, we were met with attitude and unprofessionalism and furthermore being screamed at. She accused us of liein as she noted that the cleaners inspected the room and found everything in order. We had asked her to rectify the faults and she noted that it can not be fixed over the weekend. She further noted that we can not get a refund as we wanted to book at another hotel immediately.

We then returned to the room and took photos of the faults and went down to the front desk, where the lady told us she's calling Elizabeth and she stated that we were liein and that the photos were taken in the morning. We had proved that the photos were taken in the evening as I took a screenshot of the date/time stamp. These photos were also sent to her of which was, in essence, blatantly ignored. I did not receive a response even after following up with her.

I would not recommend anyone staying at this unit managed by a totally unprofessional person. Staff at the building also noted that they have received numerous complaints, which is never attended to. If you are looking for a place to relax after any event or just want to get away, this is definitely not the place to book.

I can not express how dissatisfied my new wife and I are after staying at this unit on the night of our wedding. I hope something is done about this as the service was totally unacceptable.