KM
Karishma M
Active since Jul 2020
6
Reviews
0
Industries
Reviews
6 reviews20 months ago
SANDTON WORST ACCOMMODATION!!!
Sandton Skye (UNIT 313) COMPLAINT (DO NOT STAY): The service we received from Sandton Skye was extremely disappointing and unacceptable. Incidents from the time we got there: 1. I had requested something romantic as it was our wedding night, when we arrived at the room nothing was done. 2. The toilet seat was completely broken and when you sat on the toilet, it moved out of place, making it very uncomfortable to utilize the toilet. 3. The bathroom basin was blocked. 4. The central heating system didn't work and the oil heater that was provided was so dirty with grime, and the wheels were broken off. 5. The microwave was missing the glass tray/plate. 6. Pillow cases were torn. 7. The bathtub was so dirty that we couldn't use it after our wedding night. 8. There were live wires that were next to the bed (from the lampshade on the pedestal). Upon inspection, we notified the manager of Unit 313 and received false promises that an alternative room would be provided. She further noted that the room was reserved for us and we would be able to move to the room when we returned to the hotel. However, when it came down to actually swap rooms, we were met with attitude and unprofessionalism and furthermore being screamed at. She accused us of liein as she noted that the cleaners inspected the room and found everything in order. We had asked her to rectify the faults and she noted that it can not be fixed over the weekend. She further noted that we can not get a refund as we wanted to book at another hotel immediately. We then returned to the room and took photos of the faults and went down to the front desk, where the lady told us she's calling Elizabeth and she stated that we were liein and that the photos were taken in the morning. We had proved that the photos were taken in the evening as I took a screenshot of the date/time stamp. These photos were also sent to her of which was, in essence, blatantly ignored. I did not receive a response even after following up with her. I would not recommend anyone staying at this unit managed by a totally unprofessional person. Staff at the building also noted that they have received numerous complaints, which is never attended to. If you are looking for a place to relax after any event or just want to get away, this is definitely not the place to book. I can not express how dissatisfied my new wife and I are after staying at this unit on the night of our wedding. I hope something is done about this as the service was totally unacceptable.
0 replies
48 months ago
TERRIBLE EXPERIENCE- COLD AND TASTELESS FOOD
My family and I booked a table for 5, to celebrate a birthday. We attended and I have to say we had a terrible experience. It was truly the worst buffet we have ever been to. The food served was extremely cold (most especially the meats) and the taste or lack thereof, of the rest of the food was terrible. The desert option consisted of 4 types of deserts of which not a single one tasted even a bit edible. The price of this buffet does not justify the quality of the food served. We are extremely disappointed and sadly feel that it will be unjust to the consumers that spend so much of money at this establishment should we not make people aware of the quality and standards of this restaurant. This review is sent as a curtesy for your management to take a good look at the quality and standards and rightfully so to amend the quality of the food served.
0 replies
57 months ago
Terrible Service
Hi. I’m extremely disappointed with the service that I’ve just received from this McDonalds. I’ve ordered 3 burger meals and nuggets with Uber eats however, my order was not captured correctly so I ended up with the wrong order of missing items. The uber driver then went back to the store however, waited for an hour and the store refused to send the missing meal. We thereafter, had to drive all the way to the store itself to no avail, as the 3 managers on duty were unfriendly and extremely unhelpful. It is now 3 hours later that I’ve received the order.
0 replies
58 months ago
INFINITI AUTO BOKSBURG (DEALERSHIP) - DAMAGED & DEFECTIVE VEHICLES SOLD
CLIENT COMPLAINT // DAMAGED & DEFECTIVE VEHICLES SOLD I hereby confirm that I have entered into a purchase and sale agreement in respect to purchasing a 2016 Mercedes Bens C180 Coupe A/R, with only 24 000 KM reflecting on the clock with Infiniti Auto Boksburg (19 Yster St, Bardene, Boksburg) on and/or about October 2019. Once in possession of the said vehicle I had experienced numerous mechanical problems / latent defects to which the dealership has full knowledge off. The vehicle was then taken back for the first time to the dealership Infiniti Auto, in order to resolve the mechanical problems in October 2019 (2 days after collection of the vehicle). After experiencing these initial problems, I again enquired from the dealership, Infiniti Auto if the vehicle had been in an accident, to which I was advised with cer*****y that it was not. I was then advised that the vehicle was sent to Mercedes Benz for the necessary repairs to be attended to. Thereafter, I was advised that the dealership received my vehicle back however, was not satisfied with the way that Mercedes Benz had repaired it and therefore, the dealership, Infiniti Auto requested that they replace the faulty part. On the 02nd of November 2019 I collected the vehicle from Infiniti Auto, however, the approx. 9 mechanical problems still persisted. On the 04th of November 2019, an alert/notification appeared on the dash screen stating: “Top Up Washer Fluid” (windscreen wipers water bottle). On the 05th of November 2019 the vehicle was taken back to the dealership, Inifiniti Auto in order to resolve the above-mentioned issues again for the second time. At this point, I expressed the fact that these faults should have been resolved, however, afforded Infiniti Auto a second chance to rectify these problems. On the 08th of November 2019 I was advised that numerous defects were attended to however, their dealership has a few more pending. On 16 November 2019 I was advised that the vehicle was at Mercedes Benz and will be ready for collection the 18th of November 2019. On the 23rd of November 2019 I collected the vehicle from the dealership, Infiniti Auto and then noticed that the panoramic sunroof roof was rattling. Whilst driving the vehicle the steering started making a “s****ing” sound when the steering wheel rotated left of right. On the 07th of December 2019 the vehicle was taken back to the dealership, Infiniti Auto for the third time in order to resolve the persistent faults. We were advised that the vehicle has an electric steering wheel component which will be repaired. However, due to the fault, the steering rack was replaced (and this point the invoice was maliciously forwarded to, my 3rd party extended warranty company without my permission and/or authorization). The vehicle was collected in January 2020, and whilst driving another alert appeared (for the fourth time) on the dash screen to indicate that the passenger airbag was not operative, the aircon needed to be re-gassed again (at my own cost) and the vehicle required wheel alignment. It must be noted that from date of collection to 4 months later, that being in January 2020, I only had the vehicle in my possession for under 1 month. In and/or around February 2020 (4 months after purchasing the above mentioned vehicle), in accordance with Consumer Protection Act, I accordingly forwarded my Formal Written Notice to Rectify the Breach. Taking into consideration the numerous and/or continuous problems I had been experiencing as mentioned above, I had approached an expert mechanic practicing and trading from Mercedes Bens, cost of which was paid by myself. The vehicle expert/assessor had attended to a partial mechanical evaluation of the above-mentioned vehicle and expressed his expert opinion that the vehicle has been in a front and/or under collision, a fact that had not been disclosed by the dealership, Infiniti Auto even after numerous queries and suspicions of the same. He further advised and/or pointed out the following: Mercedes Benz dealerships would not utilise black insulation tape to mend wires together, and this was clearly visible at several places. A material type tape is used by Mercedes Benz. The right front light does not sit flush into the stipulated light space provided. The bonnet does not sit flush onto the front bumper and the left-hand side seemed to be repaired. Covers that protect electrical wires within the engine were missing, therefore, rendering it vulnerable against water. A cover that protects an electrical board was broken, exposing the board and therefore, vulnerable against water. The steering rack that was replaced, did not seem to be brand new. A bolt that would usually form part of the engine/turbo was lying at the bottom. The front badge (on the front grill/bumper) is loose. The protective covering located at the tyres were loose and missing clips. According to the print out from Mercedes Benz it stated that the airbag fault occurred 31 (thirty one) times. Kindly note Mercedes Benz provided us with an evaluation report reflecting the damages amounting to a sum of R524 992.90 (uneconomical to repair). It was decided by the dealership, Infinity Auto and myself that in order to resolve our issues amicably, the dealership, Infinity Auto undertakes/ have agreed to replace the motor vehicle. To enable us to attend to the same it was advised that the dealership will provide me with a list of vehicles available and/or specifically requested by myself. I will accordingly choose a suitable vehicle of which thereafter, a full inspection will be conducted thereof. Thereafter, the dealership, Infiniti Auto will accordingly attend to the following: 1. Trade in the damaged/defective vehicle (all cost thereof bared by their offices); 2. Assist in obtaining finance for the new (2nd) vehicle as a new transaction. We accordingly attended to the dealership, Infinity Auto to proceed with the “Trade In” of the defective vehicle and “Purchase” the new vehicle and was advised as follows; In regards with a trade in we as the dealer would have to evaluate the vehicle and give a price. One the evaluation is complete and figures are agreed upon we could than proceed with necessary processes. Figures received from head office 2016 Mercedes Benz C180 BE COUPE. Evaluated offer as per head office : ####### Settlement on the vehicle: ######### Shortfall : R58 700 In order for you to purchase the new vehicle the shortfall would have to be loaded onto the new vehicle. In light of the above mentioned incidence and/or events and in accordance with the Consumer Protection Act No 68 of 2008 (CPA): The Consumers rights to safe, good quality goods, more particularly section 55 & 56 of that Act of Parliament, I had: 1. Provided the Dealership with the opportunity to rectify their breach on numerous occasions by Repairing the defects. 2. After the Repairs and within days and/or weeks but not extending 3 months from date of repair, the vehicles problems persisted and I graciously extended them numerous further, opportunities to Repair the vehicle. 3. I have within the stipulated time frame, provided them with my written formal Notice to Rectify their Breach and furthermore, attended to numerous consultations/meetings in the hopes of resolving this matter amicably. 4. I provided them with the opportunity to Replace the defective vehicle with another vehicle at their dealership. Throughout this entire ordeal I had been understanding and gracious in my efforts to resolve the dealerships negligent breach herein, however, had thereafter, been imposed upon with a penalty/ finance shortfall amount in the sum of R58 000.00. After approx. 1 and a half years of fighting this costly battle with the Dealership, only then was I able to purchase a new vehicle from the dealership of which low and behold I further, had a battle to sort out the paper work, as the dealership deliberately dragged the process (at which time I continuously paid my monthly instalments towards my finance) just to drop the settlement price that they needed to pay. This lead me in the end months to pay for 2x financed vehicle instalments even though I was only in possession of 1x vehicle. This was unjust and had caused me tremendous undue prejudice. Furthermore, to this day the dealership Principle has never contacted me to offer any explanation and/or apology nor even assisted in resolving this issue. Had I not attended to the Ombudsman with a complaint, I’m sure I would to this day still be battling. P.S my defective vehicle is currently still advertised on the dealership showroom floor for a higher price than I actually paid to enable the dealership to recoup their loss caused due to their own negligence. KINDLY BE AWARE OF THE VEHICLES SOLD AT THIS DEALERSHIP!!!
0 replies
59 months ago
THEFT COMPLAINT- KULULA AIRLINE
*THEFT COMPLAINT- KULULA AIRLINE* I had taken a Kulula flight today and have just reached home, only to realise that my checked in luggage has been opened and valuable items have been stolen. I have tried calling numerous Kulula telephone numbers however, to no avail. Every number provided, has a waiting room of which you wait over 30min on the line and thereafter, the line drops. Kulula has a serious problem with theft occurring within the airline, as this is not the first instance, however, they fail to attend to the problem and rectify this offence. I will never again fly with this airline and nor world I recommend it.
0 replies
70 months ago
BUILDERS WAREHOUSE WORST CUSTOMER SERVICE EVER!!!
I Have never in my entire life experienced such terrible service EVER! I purchased a 3 panel Gas Heater and Gas Bottle online directly from the Builders Warehouse's online purchase site (using the Randburg Robindale Store as my point of collection). Please note the payment for the same was deducted immediately. I thereafter, approx. 4 days later received a call from the Robindale Buliders Warehouse advising that my heater is ready for collection. I immediately drove 48km (96km round trip) to go and collect it only to be welcomed by the most rude staff members. After being ignored for the first 10 min while being in the store, I was taken to the Manager (Martin). I politely greeted him and once again was blatantly ignored. After my 4th HELLO, his response was "JA". Already irritated at this point I just ignored my anger and requested my heater and gas bottle. The Manager Martin looks at me and say, "WE ARE OUT OF STOCK, THEY ARE ALL SOLD OUT". I explained to him that firstly I was called to say it's ready for collection and secondly the online website (who I logged onto in front of him) reflected that they had 48 in stock. Without any bother he checks his system which shows they have 32 in stock, however tells me "OH THEY MUST BE AN ERROR, WE DONT HAVE IT. I COULD WAIT FOR STOCK OR CANCEL MY ORDER AND GO GET IT FROM SOMEWHERE ELSE". Extremely angry I left the store and decided to wait for stock. It is now more thank 6 weeks later, I have made approx. 20 calls to every department and including the call centre to try and get assistance but have been pushed around from pillar to post and received nothing but false promises and the excuse that they do not have stock but I can and should cancel my order if I'm not happy. Eventually I took it upon myself to contact the Builders Warehouse in Boksburg where I received extremely friendly and helpful service. They confirmed that they currently had 88 physical stock on hand. I yet again contacted the Robindale Builders Warehouse to notify them of this and request they deliver one to me immediately. What do you know.... AGAIN Promised that it will be reserved and delivered on Sunday the latest. Sunday, Monday and Tuesday passed and as usual they failed to contact me or update me on anything. On Wednesday, 15/07/20, I called them to find out what is the delay since there is stock and was told that "THEY ARE SORRY BUT MY ORDER SEEMS TO BE CANCELLED. IF I STILL WANT IT, I MUST RE-PLACE ANOTHER ONLINE ORDER". I have never been this angry at customer service before. It is now more than 6 weeks later, in the middle of Winter and I am expected to go shop around at other stores for a Gas Heater. I WILL NEVER IN MY LIFE PURCHASE ANYTHING FROM BUILDERS WEARHOUSE AGAIN. FURTHERMORE, I WILL NEVER RECOMMEND THEIR STORE TO ANYONE. IF I'M EVER ASKED ON ANY SOCIAL MEDIA PLATFORM TO GIVE A REVIEW ON THIS STORE YOU CAN BET ON YOUR LIFE THAT IT WILL NEVER BE A GOOD ONE.
315 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
6 (100%)