Waiting over 3 hours for delivery of my sandwich

I decided to use the Sandwich Baron's online service (as opposed to Uber Eats) for the first time. I ordered a sandwich for breakfast (around 07h50) and it's now closer to lunch time (11h13), but still no sign of my delivery. This is absolutely pathetic service, which is why I won't be ordering from them again. Just wanted to warn everyone to think twice before ordering from them.