YM
Yashin M
Active since Jul 2011
14
Reviews
0
Industries
Reviews
14 reviews6 months ago
********* business practice from Makro
I purchased a laptop online because your website showed that you had stock. After an hour of ordering and getting the order confirmation, Makro cancelled the order, saying that they were out of stock. They then sent a mail to me saying that my refund will be processed in 7-14 days. How is this ethical? Makro falsely claimed to have stock of the item, then they accepted my order and my payment, only to then cancel the order an hour later. Even worse, I now have to wait 7-14 days for the refund to be processed, all because Makro made a mistake. This is both unprofessional and ********* from Makro. I encourage all potential buyers to think twice before ordering anything from Makro online.
159 replies
8 months ago
Waiting over 3 hours for delivery of my sandwich
I decided to use the Sandwich Baron's online service (as opposed to Uber Eats) for the first time. I ordered a sandwich for breakfast (around 07h50) and it's now closer to lunch time (11h13), but still no sign of my delivery. This is absolutely pathetic service, which is why I won't be ordering from them again. Just wanted to warn everyone to think twice before ordering from them.
0 replies
22 months ago
Vumatel doesnt care about customers
Would give them zero stars if I could. Vumatel claims to be busy with maintenance in the area, and service has been up and down for over a week already. The worst part is that they did not give any formal notice to the customers or ISP's. Some of my neighbours have been without service for a few days, while my servcie has been up and down, and I dont get full speed when its up. This problem has been affecting all ISP's in my area Vox, CellC, Cool Ideas, Africhost, etc. Vumatel just doesnt care about SLA's or customer experience. So dissapointed with their service.
53 replies
86 months ago
Reservations don't matter - avoid Umhlanga Sands!
I booked an apartment on the 2nd floor at Umhlanga Sands 6 months in advance as I wanted a room with a blacony and I received confirmation of my booking immediately. Upon check-in (which was a very slow process), I was told that no rooms were available on the second floor, and that I had been moved to the 9th floor. Not only was this a breach of contract, but I did not even get a proper apology for this. Extremely dissapointing as this in my second stay at Umhlanga Sands in two years. Expected better service...but I suppose I will be better off booking at another establishment in future.
0 replies
88 months ago
False advertsiing by Mazda SA for Andorid Auto Retrofit
I have been waiting for a long time for Mazda to introduce the Android Auto retrofit in South Africa. Mazda finally started advertising on social media. And I quote from Mazda SA's page on Facebook "Please note that this Apple Carplay™ and Android Auto™ feature is an accessory kit which consists of a hardware and software upgrade, at a recommended retail price of R2,785 (Incl. VAT). This cost includes a recommended labour rate." However, I contacted Mazda Fury Midrand and was quoted R4,600 over the phone by the Service Manager. I was told that the parts are R2,785, but this does NOT include labour. So, Mazda SA has been falsely advertising the price on Twitter/Facebook by saying that R2,785 includes the recommended labour rate. This is extremely poor from Mazda SA, and what makes this worse is that I just purchased my Mazda CX5 in 2018, and now, I have to fork out almost R5k for something that is pretty much standard in their competitor's vehicles. I regret ever buying my Mazda and should have probably stuck with Honda.
0 replies
89 months ago
Extremly poor service - Terrible upgrade process, leading to Downtime!
I tried to upgrade my package with Vox via the Vumatel Portal two times over the past 2 years, and both times, I have experienced issues. On the most recent occasion, I had sent 4 follow up emails over the course of 4 days to ********** before getting a response. I was told that Vox are aware of these issues with their upgrade process, but my upgrade will now be processed. I just got home, and found that instead of an upgraded line, I now have NO SERVICE and I am still waiting for this to be resolved. GOD only knows how long this will take. I have been a loyal customer on your PRO packages for almost 3 years, but this poor service is making me rethink my choice of ISP.
0 replies
97 months ago
Blown away by incredible service!
Absolutely incredible experience signing up with Outsurance thanks to Inno Zungu. She is extremely knowledgeable about the Outsurance products and this, together with her great energy over the phone, made signing up with Outsurance a delightful experience! I am excited to be an Outsurance customer, and I hope that this positive experience continues into the after-sales phase.
53 replies
112 months ago
Delivered damaged goods followed by Poor Service
<p>I purchased 2 Headboards from the Coricraft Sandton outlet in November 2016 (Order E56030). They were delivered to my premises on a weekday toward the beginning of December. I unwrapped the headboards that weekend, only to find that one of them was damaged i.e. One of the buttons had popped out from the back of the headboard. I called and wrote to Coricraft, and a case was logged. I was told that the headboard would need to come back to the factory for repairs, but because it was December, the factory would be closing soon, so I would get a call in the New Year to make the necessary arrangements.</p> <p>However, its now 19 January, and I have not received a call yet. Upon following up, I found out that my contact number was incorrect on the Order. This was something I actually made Coricraft aware of when I purchased the headboard in-store. I updated my contact details at that point in time, so I find this to be a poor excuse. They also had my email address as well, but I was not getting any updates via email either. Anyway, what makes me more upset is that I confirmed my contact number with Coricraft many times (I have written proof of this) but they still ended claiming that they were unable to reach me. I even spoke to the sales lady personally 2 days ago and once again confirmed that I need to be contacted on my new number, but still, nobody has called !</p> <p>This is extremely poor service and I feel that Coricraft has let me down twice now, by first sending me a damaed product, and then not being able to fulfil their promise to come out and repair the headboard a.s.a.p.</p> <p>I will wait for Coricraft to get back to me after writing this complaint, but I will not hold my breath.</p> <p> </p>
56 replies
120 months ago
Excellent Customer Service yet again
<p>I don't normally compliment anybody on Hello Peter, but I have to express my sincere gratitude to Tammy-Leigh Lodge for the second time in two months. I was recently a victim of theft and was dreading all the admin work involved with the incurance claims, etc. </p> <p>However, when I walked into the CellC Customer Centre at the Head Office in Waterfall Park, I was again pleasantly surprised by the extra mile that Tammy went to, in order to help me - She understood the problem, provided me with constant feedback (as ususal) and made sure that she got the problem resolved.</p> <p>I have already ported one of my contracts from Vodacom to CellC, and will soon be porting another, solely based on the great experience dealing with the Customer Care Centre (particularly Tammy). </p> <p>I was not sure how to express my appreciation to CellC and Tammy for such great service, so I hope this platform (i.e. HelloPeter) serves as a good start.</p> <p> </p> <p>Thanks & please Keep it up!</p> <p>Yashin Mahabir</p>
53 replies
122 months ago
Exceptional Service and excellent attitude
I was sceptical about CellC's Contract Buyout offer, and phoned into the Waterfall Head-Office to enquire about how it works. A few hours later, I was walking out of the CellC store with my new Samsung Galaxy S7 Edge and a big smile on my face, thanks to the excellent service from Tammy-Leigh Lodge.<br> <br> Not only was she extremely knowledgeable about CellC's products, but she kept me updated throughout the process and managed to meet and exceed my expectations whilst being extremely pleasant and courteous. <br> <br> I was even surprised to get a follow-up from her to inform me that my Value Card was loaded :)<br> <br> Well done to Tammy! <br> <br> I hope that she inspires the rest of the CellC staff to meet her level of professionalism.<br>
75 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (35.714285714285715%)
1 Star
6 (42.857142857142854%)