No refund received

We have rented a vehicle with this company on the 5th of January 2026 and returned it on the 9th of January but have still not received our refund.When u call them they tell u the money was released but surprisingly it has never located my account since I never saw it.I have been going from pillar to post regarding this with no joy.

We booked online and paid 10% of which was. Nit even deducted instead they took more money which was apparently for fuel. They have access to take my money but cannot fulfill their part of returning the deposit.