Delayed Payout delay from Sanlam Sky During Funeral Arrangement

I am extremely disappointed with the service I am receiving from Sanlam Sky.

I submitted a funeral claim last week Thursday, and up until today, no payment has been made. Every time I follow up, I am told that the claim is “being audited.” Meanwhile, we are facing the urgent reality of having to bury my nephew this coming Saturday.

This is a funeral policy, and the purpose of such a policy is to provide timely financial support during a very difficult time. Instead of support, we are experiencing added stress and uncer*****y while trying to prepare for the burial.

The delay is unacceptable, especially given the urgency of funeral arrangements. I need clarity on: • Why the audit is taking this long • When the payout will be made

We are grieving and should not have to beg for assistance from a policy meant to help us in times like this.

I urgently request that Sanlam Sky prioritise and finalise this claim before Saturday.

I am hoping for immediate intervention and resolution.

Contact number: 067 076 7041