SY
Sivenathi Y
Active since Dec 2022
7
Reviews
0
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Reviews
7 reviews2 months ago
Delayed Payout delay from Sanlam Sky During Funeral Arrangement
I am extremely disappointed with the service I am receiving from Sanlam Sky. I submitted a funeral claim last week Thursday, and up until today, no payment has been made. Every time I follow up, I am told that the claim is “being audited.” Meanwhile, we are facing the urgent reality of having to bury my nephew this coming Saturday. This is a funeral policy, and the purpose of such a policy is to provide timely financial support during a very difficult time. Instead of support, we are experiencing added stress and uncer*****y while trying to prepare for the burial. The delay is unacceptable, especially given the urgency of funeral arrangements. I need clarity on: • Why the audit is taking this long • When the payout will be made We are grieving and should not have to beg for assistance from a policy meant to help us in times like this. I urgently request that Sanlam Sky prioritise and finalise this claim before Saturday. I am hoping for immediate intervention and resolution. Contact number: 067 076 7041
0 replies
3 months ago
Very unreliable insurer with empty promises I wouldn’t recommend it to any one.
After lodging a complaint on HelloPeter, Auto & General publicly responded and stated that they would contact me. To date, no one has called me. Today I have spent the entire day attempting to contact Auto & General, and my calls have gone unanswered. This is completely unacceptable and demonstrates a lack of urgency, accountability, and customer care. My claim has already been delayed for an unreasonable period due to parts availability, and now even basic communication has broken down. Making public promises on HelloPeter and then failing to follow through only worsens the situation. I am requesting immediate contact from a senior consultant who can take ownership of this matter and provide a clear, practical resolution. I should not have to continuously chase an insurer that I pay premiums to. If this lack of response continues, I will have no choice but to escalate the matter further. This issue requires urgent attention.
56 replies
3 months ago
It’s been 2months now without my car ,the last time I spoke to A&G agent friday when I was promissed that the claims manager will call me.
I am extremely disappointed with how my insurance claim has been handled by Auto&General. Claim number: 558153322-01 I was advised that a claims manager would contact me on 04/01/2026. To date, no one has contacted me, despite multiple follow-ups. This ongoing lack of communication is unacceptable and unprofessional. My vehicle repairs have been delayed due to parts being on backorder, which is completely outside of my control. As a result, I have already had to pay out of pocket for a courtesy car extension, while Auto&General continues to delay and now appears unwilling to extend the courtesy vehicle at their own expense. This has placed an unfair and unreasonable financial burden on me for delays caused by poor claim management and parts availability. I have comp**** fully with all claim requirements and have not contributed to the delays in any way. I am requesting the following: - Immediate contact from a claims manager - Written confirmation that all delay-related costs, including courtesy car extensions, will be covered - Clear and honest communication regarding parts availability and realistic repair timelines If this matter is not resolved urgently, I will escalate it to the Ombudsman for Short-Term Insurance (OTSI). I expect accountability and a prompt resolution. Sivenathi Yekeni
56 replies
3 months ago
Unacceptable Delays and Poor Communication – Auto & General
Unacceptable Delays and Poor Communication – Auto & General I lodged a motor claim with Auto & General in November 2025 and the experience has been extremely disappointing. After the vehicle was assessed, the repair process stalled for weeks with no proactive communication. I constantly had to chase for updates, only to be told there were “parts pricing” and internal delays. Because of this, the insurer-funded courtesy car period expired and I was forced to pay almost R5,000 out of pocket — despite the delay not being my fault. What’s most concerning is that I only received feedback on the third-party aspect after escalating the matter to the insurer’s legal department. As things stand, my vehicle is still not repaired. This level of service is unacceptable for a paying customer. I expect Auto & General to take accountability, resolve the claim urgently, and reimburse the costs I incurred due to their delays.
224 replies
30 months ago
What a **** of a Company!!!!!!!!!!!!!!!!!!!!!!!!!!!They have blocked me from replying to their text now
Today is Monday yet another waiting day for my Assupol death claim I regret the day I took policy with them ,if only I had read the reviews first before signing .Yeeeeerrrrrrrrrr
131 replies
31 months ago
I submitted a death claim on the 10th October. Policy number AL230000002606581. Turn around time was said it’s 48hrs. 48 hours have past, now I’m being told about an audit that will take7 days. An audit that I was not told about when I was joining the pol
Assupol is a ****
655 replies
40 months ago
Very disappointed
Worst service ever dropped off a parcel on the 20th of December 2022 from Port Elizabeth to JHB still hasn’t delivered.👎👎👎👎👎👎👎👎👎
0 replies
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1 Star
7 (100%)