Retirement Anuity Funds

Assistance with Retirement Annuity Claim at Sunlam Sky I am writing on behalf of Mrs Jane Lebepe regarding her retirement annuity claim. She initiated the claim process on September 5, 2025, but has not received her funds to date.

Issue: - She has a new phone number, which isn't updated on the system. - Consultants at Sunlam Sky keep on sending an OTP to the old number and she is unable to receive it which is causing a deadlock. - Despite providing the new number, it hasn't been updated, and she's not receiving necessary OTPs.

Actions taken: - She has visited Sunlam Sky at the Polokwane office three times with no resolution. - All required documentation has been submitted, including bank statement, copy of ID, and option form submitted at Tzaneen and Polokwane branches, but funds haven't reflected in her account. - It is now 5 months since the claim was submitted.

Request: Please assist in updating her contact details and facilitate the release of her retirement annuity funds.

Her updated contact number is: 0769826128