Poorly Service

Subject: Urgent Complaint Regarding E-Tag Application & Poor Customer Service To Whom It May Concern, I am writing to express my dissatisfaction with the service I have received regarding my E-Tag application. As a new applicant, the process has been extremely frustrating and unfair. I have paid for my E-Tag and recharged the account, yet I still have not been issued with an E-Tag. I have attempted several times to contact your customer care line, but it does not work. The phone rings until it disconnects without any assistance. I have also tried contacting Sanral Bakwena and experienced the same issue. It is unacceptable that customers are expected to struggle this much just to obtain an E-Tag after payment has already been made. At this stage, I do not know where I am supposed to collect my E-Tag or how to proceed, as there is no support or guidance from your team. I kindly request urgent assistance in resolving this matter and issuing my E-Tag without further delay. Please also improve your customer support channels, as this level of service is not acceptable. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Mr Mashamaite