Poor service order 2320

I ordered just after 7pm a all Star box meal and fully loaded box meal with buddy coke and oreo. When I got home the mash from the fully loaded box meal was all over the food. Not even packed properly when I collected. I took pictures and advised the manager on phone call. This is poor service and like a hand me down meal which I gave to my dog. Unfortunately I did not return the meal but send pictures on whatsapp to the manager +27 67 724 3611 because I collected the order after work returning home in Melville. Please can my order be replaced with another meal and my money refunded back to me and the person that packed my order be taken to task. I need a call from KFC head office and email leon.roets01@gmail.com on the way forward