Booking confirmation issue

I booked for my SAP SD certification a week ago by sending an application to [URL Removed] for the 14th of August but when I arrived for the exam I was told I could not write as I was not on the candidates list. The guy I sent the proof of payment to, Cedric Mabaso, inquired with the booking office who could not provide a reason for not booking my exam. SAP South Africa said they couldn't quickly register me to write on this day as the Prague team are the ones responsible for booking. I'm appalled at such service from such a reputable brand / company. I took study leave from work so I could write and it's not acceptable that I now need to be inconvenienced by taking more leave due to the sheer incompetence of their booking team.