Embarrassing to the sport

At first when we joined this organization it was amazing, in fact even wrote a 5 star review. Sadly in the past 12 months plus it has only gone from great to terrible. Organizing is none to zero, my wife that is due for black belt has been waiting for more than 12 months for a black belt grading, my daughter that was due for second dan and has done all evaluations and paid for it, also eventually gave up as they are just paying month to month but with no reward, sadly after along run my wife is now short of her black belt. It is amazing that the other belts that started here can do two belts at a time and go from white to black tip in just about 2 years. The so called Academy is no longer that, it is now in a church and 4 classes a week became two yet the price increased ? The church has no facilities only the floor and all classes forced into these two classes, we paid in dollars for the kids black belts just to be told after that the person that was suppose to grade was not available so they only have a National belt and not an international belt, and worse after a year of phoning Duncan and eventually threatening him did they receive the certificates on a text message. I can write a book, I even emailed Gerhard and he chose not to respond to my email. It is so sad as I believe Gerhard is very good, but somewhere the wheels came of this academy and I cannot believe that SASCOC continues to support and or allow this academy that is embarrassing to the sport to continue trading. We are now finished with it, sadly we do not wish on any one else to walk the same road with no end in sight. so hopefully someone will do something about this