Poor Customer Service

I had a loaf of Sasko White Bread which was purchased on Friday the 12th of December 2025, with an expiry date for the 18th of December 2025. By the morning of the 16th of December, the bread had already turned white and as this a public holiday, I opted to Call Pepsico/Pioneer Foods the following day which was the 17th of December. I spoke to one of the Customer Service consultants and provided all the information that she requested and sent pictures as proof to the Pioneer Foods Whatsapp number as well with a reference no: of P00001-2512170071. I had also advised the consultant that I did not have the proof of purchase as in this day and age, not many people keep receipts for small items and I generally don't think much of it. I was thereafter advised via Whatsapp and email that I need to have the receipt as proof so that the company can move forward with the investigation. I advised that I informed the consultant that I do not have this and I was the told to obtain a copy from the shop where the purchase was made. So, to add to my loss where I had Bread that I couldn't consume because it expired before the best before date, I was then indirectly told to drive to the store using my petrol and obtain a copy of the receipt, all so that PepsiCo/Pioneer Foods could believe that I had not ****** the bread which was in my possession. This is how I felt as the customer. This is a new low for such a big company as up until today the 29th of Dec, December, I have not been contacted by PepsiCo to advise the outcome of their investigation, as if the pictures were not enough because I was also forced to get a copy of the receipt and send it through.