WB
Wesley B
Active since Jun 2016
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
Poor Customer Service
I had a loaf of Sasko White Bread which was purchased on Friday the 12th of December 2025, with an expiry date for the 18th of December 2025. By the morning of the 16th of December, the bread had already turned white and as this a public holiday, I opted to Call Pepsico/Pioneer Foods the following day which was the 17th of December. I spoke to one of the Customer Service consultants and provided all the information that she requested and sent pictures as proof to the Pioneer Foods Whatsapp number as well with a reference no: of P00001-2512170071. I had also advised the consultant that I did not have the proof of purchase as in this day and age, not many people keep receipts for small items and I generally don't think much of it. I was thereafter advised via Whatsapp and email that I need to have the receipt as proof so that the company can move forward with the investigation. I advised that I informed the consultant that I do not have this and I was the told to obtain a copy from the shop where the purchase was made. So, to add to my loss where I had Bread that I couldn't consume because it expired before the best before date, I was then indirectly told to drive to the store using my petrol and obtain a copy of the receipt, all so that PepsiCo/Pioneer Foods could believe that I had not ****** the bread which was in my possession. This is how I felt as the customer. This is a new low for such a big company as up until today the 29th of Dec, December, I have not been contacted by PepsiCo to advise the outcome of their investigation, as if the pictures were not enough because I was also forced to get a copy of the receipt and send it through.
0 replies
43 months ago
Telkom. The biggest disappointment.
Yet another issue with Telkom. My partner placed an order for Fibre on a 12 month contract. Telkom took long to approve the order which resulted in the Fibre installation by Metro Fibre being done before the Telkom Fibre router could be delivered. Nonetheless, Telkom delivered the router to us on Wednesday the 12/10/2022. I have been calling Telkom from the very same Wednesday afternoon until today, Friday the 14/10/2022 to simply get the Fibre line activated by means of obtaining a Username and Password. To my frustration, I have been sent from pillar to post with no joy. So Telkom can either have this service activated on their side by the close of business today (14/10/2022) or they must please just cancel the service at no extra cost to us as the client and they can come and fetch everything from the premises so that we can go with a service provider who will be glad to do business with us, without any issues. Further action will be taken if Telkom fails once again to attend to the client's needs as we are fully aware of consumer rights.
0 replies
43 months ago
Cell C Poor Customer Service
I would not recommend Cell C to anybody. My wife had called in on the 25/09/2022 and placed an order for a new contract with Cell C for 2 Samsung A32's that was advertised. Today is the 13/10/2022 and we have still not received our devices. Due to the work that we do, we rely on our Cellphones like alot of South African's do after Covid. Cell C keeps promising that we will get delivery in a few days when stock comes in but this problem still persists. How does a big company like Cell C sell something and keep customers waiting for stock??? Someone needs to do something to get these devices to us or else this will definitely be taken further.
1463 replies
62 months ago
Telkom Horrible Service to Client's
Telkom is a terrible service provider. We've been getting download and upload speeds of 1mbps or lower from the 1st of the month, today is the 9th and still no change. We have the uncapped contract sim only package at R849 a month which is on my wife's name. My wife called in on Wednesday the 3rd of March and put in a complaint about our almost non existent, slow internet. She spoke to a consultant by the name of Confidence who didn't make us feel confident at all. She kept asking us to run speed tests back and forth, without actually suggesting that we reset the router. I was the one who had to ask her if she isn't supposed to ask the client to reset their router to see if it fixes the problem (as I have done this before more than once) and that is when she said yes sometimes they tell the client to do that and sometimes they don't. She didn't seem quite sure on how to do her job at all. She said she would log a query and sms a query/case number to my wife and the sms never came through, up until today. We can't work or stream any shows that we like because we are supposed to be getting 10mbps from the 1st of the month, which never arrived because we're getting 1mbps.Furthermore, Telkom adds an amount of R7.00 or so to our bill without informing us of this, and the reason on the bill is for ''CLI'' why would we need CLI when we don't make calls from the sim, as it stays in the router only. Telkom are horrible and I would never recommend Telkom to anybody again. Would rather try MTN.
0 replies
68 months ago
Afrihost: A very dishonest misleading service provider
Afrihost are absolutely terrible when it comes to customer service and honesty. I had ordered a month to month MTN LTE SIM from Afrihost. The SIM arrived on Monday the 31/08/2020. On Thursday the 03/09/2020 at around 13:00 the SIM stopped working. When I contact Afrihost the next day (because their customer service was slow on Whatsapp) I was told that MTN says that the location of the SIM has been changed/moved so the SIM has been suspended, which is utter nonsense because the SIM has been in my router which is at my place of residence from the day I received it. From Thursday till now (Saturday evening) the SIM has been "SUSPENDED" 5 times. This is really not on because we as consumers are paying customers, and paying upfront too. Only for Afrihost to take our money (R773) and then in a matter of a few days, they pull stunts like this. Is this why Afrihost insists on upfront payment ? I was also told that MTN puts restrictions on the location of the SIM. I was confused about this because if I'm paying for something with my hard earned money, I should be able to use it anywhere. So I contacted MTN directly. They informed me that they do not restrict SIM card locations as clients pay for the service. Afrihost slogan of "we provide the best service on the planet" is an absolute joke. I'm completely disgusted with Afrihost's dishonesty. You guys can blame MTN and MTN can blame you for all eternity for all I care. I am cancelling and I want a full refund of my R773 as I require the internet to conduct my work, as many South Africans are currently working from home. So with these games from Afrihost, I am losing out on income.
0 replies
109 months ago
Horrible service from Telkom
<p>I ordered the uncapped internet package with 4mbps line speed at R599 on the 14th of March, after seeing it on tv a few times. The technician came out to my place on the 20th of March and he said that a new line had to be installed as he could not find a pair that is working and that the pair that he did find was crackling so that's not good enough to use and that a new cable had to be installed for this. This was on the 20th of March, just more than a month later and I still do not have my line sorted and my installation done and today is the 28th of April. What's worse is that Telkom never gives the client a courtesy call or sms to keep them updated as to any progress that may have been made with regards to such problems, yet I as the client had to keep calling them once or twice every week ever since the 20th of March. Last week when I called in, I was told that the cable problem had been fixed and a technician can be booked to come out to me. So this being some good news, I agreed. The consultant at the call centre told me that the earliest date that she can get for a booking is the 26th of April (Wednesday) to which I said ok no problem but the technician has to call me first. It came to Wednesday afternoon at around 3 and the technician didn't pitch up at my place as yet so I called the call centre once again (using my own airtime) and the consultant had to call the technician to find out why he's delayed, to which he says that he's been busy on other jobs and won't make it on that day and will definitely come out to me the next day. Although the next day was a public holiday, I said to myself that I'll give Telkom the benefit of the doubt. But still, no call, no sms, and the technician didn't pitch up. So this morning the 28th of April I called the call centre again around 9am and the consultant had to call the technician and he says to her that he's just busy with another job and then will attend to mine. It's now 13:45 and still no sign of any Telkom technician. And each day I spend away from work costs me money out of my own pocket. I was told that the call centre staff are not allowed to give out the technician's number's to clients. I also find it strange how this technician can attend to other areas before sorting my line out, considering the fact that I've been waiting for more than a month for my line and furthermore, he cancelled on Wednesday, and yesterday he didn't show and it doesn't look like he will come through today either. Absolutely pathetic customer service from Telkom, I would honestly never recommend Telkom to anybody and would advise people to go with other Service Providers because they do not care about the people</p>
112 replies
120 months ago
Wrong contract delivered and pathetic customer service
<p>My mum has taken a contract upgrade with Cell C dated 30/05/2016 (Monday) and then on either Wednesday or Thursday within the same week, the package was delivered to her. Upon taking the contract she asked the consultant to call me and have a chat with me as the upgrade was to be for me for business purposes. The consultant who we were dealing with at the Cell C contract upgrades department (Banele) gave me a call and he offered me either a Samsug J5 or a Huawei P8 Lite and I specifically told him that I want this contract to be on an anytime minutes package to the value of 200 minutes as I call companies and not just clients on their cellular phone. Banele then assured me that the contract would be on the anytime minute 200 top up package (which I believe is called Straight Up Top Up 200) and he gave us a price of R289 per month, to which we had agreed and then the contract (upgrade) was taken. Upon receiving the phone I decided to double check with Cell C that I had been given the correct package before opening it. We had called the customer care who had told us that the package that had been delivered with the phone was a Epic 200 package (which consisted of R200 airtimr value, which was not what I had asked for and is not what was promised to us) Upon logging complaints with Cell C, they had promised to give us feedback and rectify the problem, which they still have not done up till today (09/06/2016) and everytime we call the customer care line we ask for this problem to be fixed as we will not pay for something that we have not asked for and it has now just passed 7 days. Pathetic customer service from Cell C as they say the package which I asked for will cost more than the amount given to us on the day that we accepted the upgrade. Cell C needs to fix this problem or my next step will be to get hold of their Operations Manager and then publish this in the papers, and I am not a person to make empty promises</p>
53 replies
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3 Star
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2 Star
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1 Star
7 (100%)