Poor Product Quality and Unacceptable Customer Service

I am extremely disappointed with both the quality of Sasko bread and the poor level of customer service received.

We purchased 2 loaves of bread daily that was hard and clearly not fresh—something completely unacceptable from a trusted brand like Sasko. We immediately lodged a complaint, only to receive a response two weeks later. By then, the bread had obviously been discarded as it’s unrealistic to keep spoiled food for that long.

When the agent finally responded, he insisted on proof—something that would’ve been possible had he responded timeously. Now he makes it seem like it’s our fault for not having proof, completely ignoring the fact that the delay was on Sasko’s side.

To make matters worse, follow-up emails have since been ignored.

This kind of dismissive and unprofessional handling of a legitimate consumer complaint is deeply frustrating. We expected better from a brand that claims to value quality and customer care.