DM
D M
Active since Oct 2022
116
Reviews
0
Industries
Reviews
116 reviews4 months ago
Terrible service and customer service
Such a terrible service with broken seats and when i let airlink know about this they took 1 month to investigate and still dint get back to me and only rep**** when i asked for feedback. Their reply to me was made in context of calling me a **** and stating no such incident happened and mind you the injury that occurred from the broken seats i still suffer from Still no feedback when asked
0 replies
7 months ago
terrible customer service
it seems i must constantly log new complaints for me to be heard since Vodacom keeps closing the ticket and ignoring my emails to them Please can the; last correspondence be picked up and someone seniior contact me urgently
424 replies
8 months ago
Old Mutual Insure Withheld Payout for Over 9 Years – Unjust and Unacceptable
I am lodging this complaint with deep frustration and disappointment regarding Old Mutual Insure's handling of my late father’s life policy. It has been over 9 years since his passing, and to this day, no payout has been made to his dependents. The policy was taken out after his first heart attack—a clear indication of the seriousness of his health and the intent to ensure financial protection for his family. Despite suffering two more heart attacks after taking out the policy, Old Mutual still failed to pay out. Now, more than 9 years later, we are being told that the policy lapsed—yet when we request proof of any notifications sent regarding this lapse, the response is that “records are no longer available.” This is highly concerning. How can a major financial institution be allowed to simply claim that records do not exist when the lives and livelihoods of real people are at stake? To make matters worse, his widow—who was financially dependent on this policy—has been left with no income or support, all because of Old Mutual’s failure to honour its obligations. We are also disturbed to see that Old Mutual has been in the media numerous times recently for situations similar to ours, where valid claims are denied, delayed, or dismissed without proper justification. This seems to be part of a worrying pattern of neglect, poor record-keeping, and disregard for the people they are supposed to protect. We are now demanding: Clear and dated evidence of all communications sent regarding the policy lapse. A full investigation into why no payout was made after multiple qualifying health events. Accountability and compensation from Old Mutual Insure for the emotional and financial damage caused by this prolonged failure. This matter has dragged on for far too long. We will not be silent while a once-trusted institution repeatedly fails grieving families.
57 replies
8 months ago
Over billing
Been billed extra two months in a row now but ine agent says its incorrect and will be reversed which dint happen and now second month billed again and the agent states its part if the fee which is incorrect So disappointing that i have to come to hello peter to always get a response yet the chat is just a waste of time when we ask for help
2 replies
8 months ago
Paying a subscrition yet no service
The network has been down for over a month. I I asked customer care for assistance even over Facebook Messenger, and all get is that they are investigating and will provide feedback within 7 to 4 days, yet i pay a bill of over R2000 and now even added cost because i have to use another network So unfortunate that I have to keep coming to Hello Peter for Vodacom to hear me
744 replies
9 months ago
Poor Product Quality and Unacceptable Customer Service
I am extremely disappointed with both the quality of Sasko bread and the poor level of customer service received. We purchased 2 loaves of bread daily that was hard and clearly not fresh—something completely unacceptable from a trusted brand like Sasko. We immediately lodged a complaint, only to receive a response two weeks later. By then, the bread had obviously been discarded as it’s unrealistic to keep spoiled food for that long. When the agent finally responded, he insisted on proof—something that would’ve been possible had he responded timeously. Now he makes it seem like it’s our fault for not having proof, completely ignoring the fact that the delay was on Sasko’s side. To make matters worse, follow-up emails have since been ignored. This kind of dismissive and unprofessional handling of a legitimate consumer complaint is deeply frustrating. We expected better from a brand that claims to value quality and customer care.
0 replies
10 months ago
Ongoing Laptop Faults and Losses Due to Delayed
Dear Lenovo Management, I am writing to express my deep frustration and disappointment regarding the ongoing, unresolved issues with my Lenovo laptop and the lack of urgency in addressing them. Despite repeated attempts to seek resolution through your support channels, the following serious faults continue to persist: The laptop consistently overheats. The fan runs loudly, even under minimal usage. The left side of the keyboard is entirely non-functional, despite multiple troubleshooting efforts. The device frequently blacks out when it overheats, only resuming normal function after around five minutes. These faults have severely impacted my ability to perform my duties as the CEO of several businesses. This device is integral to my daily operations, especially as I travel often and rely on its mobility and reliability. The lack of urgency in attending to these issues has not only caused significant delays and disruptions in my work but has also resulted in financial losses, including missed meetings, compromised deadlines, and the cost of temporary workarounds. To date, this situation has cost me both valuable time and income, which is unacceptable for a premium product from a globally recognized brand. I trusted Lenovo to provide a reliable business-grade device, and unfortunately, this experience has proven otherwise. I strongly urge Lenovo to act immediately and provide a full replacement of the faulty unit, rather than subjecting me to another round of inconvenient and time-consuming repairs. This is no longer just a technical issue—it is a matter of business continuity and professional credibility. I expect a swift and satisfactory resolution, failing which I will have no choice but to escalate this matter further and share my experience publicly through all available consumer platforms.
168 replies
11 months ago
Virtual card issues yet i pay for them
On more than one occasion fnb has issues with their virtual card banking This specific time i asked the consultant is there an issue she stated now yet few days later fnb takes money out my account leaving me with bounced debit orders To date i have not received feedback for my last complaint on this issue
116 replies
11 months ago
Refusing to honor their policy
Absa life refused to pay for income protection over covid period when i was affected during covid and could not earn an income and ever since no one wants to answer Yes they paid when i was injured during that time but to my understanding they were meant to pay for my debts if i was unable to earn and income yet they just refused to do so Im sure the complaints team will read this and make it seem like its priority and just delay for about two weeks and say they investigating this matter afterwards they will come back to me to say they unable to assist
58 replies
11 months ago
Terrible customer service
Vodacom takes vodabucks away without notifying anyone, and their vouchers don't work. spoke to a consultant on Facebook who is so rude they refuse to assist. i even notified them of putting their response on hello peter and still doesnt bother them. Very dissapointing that each time just to get heard i have to go to hello peter
174 replies
Review Distribution
5 Star
3 (2.586206896551724%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (5.172413793103448%)
1 Star
107 (92.24137931034483%)