Review ofSasol
Sasol
1.9|115 reviews
Responds in 25 hours 29 min
MN
Morite N
1 reviews | Active since Member
23 Feb 2026, 11:25
Complaint Regarding Unprofessional Conduct and Request for CCTV Footage Review --Sasol McKenzie Park -Benoni
Good morning, I am writing to express my deep disappointment with the service I received at your petrol station. I was treated with unacceptable rudeness, and the handling of the situation by your staff and managers has caused me distress. Last week, I stopped at your station to purchase fuel for R100, but the petrol attendant mistakenly filled R500. When I informed him that I had requested only R100, he responded rudely. He then asked me to accompany him into the store to speak with the female manager by the name of Joyce. Inside, I explained the situation to her. Although she was polite, she asked whether I could pay the full amount as the difference would be deducted from the attendant’s salary. I explained that I found it difficult to agree, especially since the attendant had not apologized. However, because she spoke respectfully, I agreed to pay the half the amount and the attendant was supposed to contribute the remaining amount. I left my contact details with her. The following day, I received a call from a male manager ( Sipho ), who spoke to me in a highly unprofessional and aggressive manner. He insulted me, threatened that he “has friends in the police force,” and insisted I pay the full amount. Shortly afterward, I received a call from a police officer informing me that a case had been opened against me. I was told that I would be arrested if I did not pay the remaining R400, which I then felt forced to do. I have now been informed that both managers and the attendant claim I agreed to pay the full amount, which is untrue. I am requesting that you review the CCTV footage from inside the store where the conversation with the female manager and the petrol attendant took place, as it will clearly show what was said. I am extremely unhappy with the service I received. It is unacceptable that a customer should be threatened and intimidated over a mistake made by your employee. I would appreciate urgent feedback and a resolution to this matter. Thank you. 083 9968789
Helpful (0)
Replies (53)0
Replies (53)Sasol's replyOfficial
23 Feb 2026, 12:43 Dear Morite, Your complaint has been successfully logged with the Sasol Contact Centre. Reference no: CS0119217
Call Description: Good morning, I am writing to express my deep disappointment with the service I received at your petrol station. I was treated with unacceptable rudeness, and the handling of the situation by your staff and managers has caused me distress. Last week, I stopped at your station to purchase fuel for R100, but the petrol attendant mistakenly filled R500. When I informed him that I had requested only R100, he responded rudely. He then asked me to accompany him into the store to speak with the female manager by the name of Joyce. Inside, I explained the situation to her. Although she was polite, she asked whether I could pay the full amount as the difference would be deducted from the attendant's salary. I explained that I found it difficult to agree, especially since the attendant had not apologized. However, because she spoke respectfully, I agreed to pay the half the amount and the attendant was supposed to contribute the remaining amount. I left my contact details with her. The following day, I received a call from a male manager ( Sipho ), who spoke to me in a highly unprofessional and aggressive manner. He insulted me, threatened that he "has friends in the police force," and insisted I pay the full amount. Shortly afterward, I received a call from a police officer informing me that a case had been opened against me. I was told that I would be arrested if I did not pay the remaining R400, which I then felt forced to do. I have now been informed that both managers and the attendant claim I agreed to pay the full amount, which is untrue. I am requesting that you review the CCTV footage from inside the store where the conversation with the female manager and the petrol attendant took place, as it will clearly show what was said. I am extremely unhappy with the service I received. It is unacceptable that a customer should be threatened and intimidated over a mistake made by your employee. I would appreciate urgent feedback and a resolution to this matter. Thank you. 083 9968789 Regards,
Sasol Queries and Complaints Team
Call Description: Good morning, I am writing to express my deep disappointment with the service I received at your petrol station. I was treated with unacceptable rudeness, and the handling of the situation by your staff and managers has caused me distress. Last week, I stopped at your station to purchase fuel for R100, but the petrol attendant mistakenly filled R500. When I informed him that I had requested only R100, he responded rudely. He then asked me to accompany him into the store to speak with the female manager by the name of Joyce. Inside, I explained the situation to her. Although she was polite, she asked whether I could pay the full amount as the difference would be deducted from the attendant's salary. I explained that I found it difficult to agree, especially since the attendant had not apologized. However, because she spoke respectfully, I agreed to pay the half the amount and the attendant was supposed to contribute the remaining amount. I left my contact details with her. The following day, I received a call from a male manager ( Sipho ), who spoke to me in a highly unprofessional and aggressive manner. He insulted me, threatened that he "has friends in the police force," and insisted I pay the full amount. Shortly afterward, I received a call from a police officer informing me that a case had been opened against me. I was told that I would be arrested if I did not pay the remaining R400, which I then felt forced to do. I have now been informed that both managers and the attendant claim I agreed to pay the full amount, which is untrue. I am requesting that you review the CCTV footage from inside the store where the conversation with the female manager and the petrol attendant took place, as it will clearly show what was said. I am extremely unhappy with the service I received. It is unacceptable that a customer should be threatened and intimidated over a mistake made by your employee. I would appreciate urgent feedback and a resolution to this matter. Thank you. 083 9968789 Regards,
Sasol Queries and Complaints Team
Best regards,
Sasol's reply23 Feb 2026, 12:43
Official
Dear Morite, Your complaint has been successfully logged with the Sasol Contact Centre. Reference no: CS0119217
Call Description: Good morning, I am writing to express my deep disappointment with the service I received at your petrol station. I was treated with unacceptable rudeness, and the handling of the situation by your staff and managers has caused me distress. Last week, I stopped at your station to purchase fuel for R100, but the petrol attendant mistakenly filled R500. When I informed him that I had requested only R100, he responded rudely. He then asked me to accompany him into the store to speak with the female manager by the name of Joyce. Inside, I explained the situation to her. Although she was polite, she asked whether I could pay the full amount as the difference would be deducted from the attendant's salary. I explained that I found it difficult to agree, especially since the attendant had not apologized. However, because she spoke respectfully, I agreed to pay the half the amount and the attendant was supposed to contribute the remaining amount. I left my contact details with her. The following day, I received a call from a male manager ( Sipho ), who spoke to me in a highly unprofessional and aggressive manner. He insulted me, threatened that he "has friends in the police force," and insisted I pay the full amount. Shortly afterward, I received a call from a police officer informing me that a case had been opened against me. I was told that I would be arrested if I did not pay the remaining R400, which I then felt forced to do. I have now been informed that both managers and the attendant claim I agreed to pay the full amount, which is untrue. I am requesting that you review the CCTV footage from inside the store where the conversation with the female manager and the petrol attendant took place, as it will clearly show what was said. I am extremely unhappy with the service I received. It is unacceptable that a customer should be threatened and intimidated over a mistake made by your employee. I would appreciate urgent feedback and a resolution to this matter. Thank you. 083 9968789 Regards,
Sasol Queries and Complaints Team
Call Description: Good morning, I am writing to express my deep disappointment with the service I received at your petrol station. I was treated with unacceptable rudeness, and the handling of the situation by your staff and managers has caused me distress. Last week, I stopped at your station to purchase fuel for R100, but the petrol attendant mistakenly filled R500. When I informed him that I had requested only R100, he responded rudely. He then asked me to accompany him into the store to speak with the female manager by the name of Joyce. Inside, I explained the situation to her. Although she was polite, she asked whether I could pay the full amount as the difference would be deducted from the attendant's salary. I explained that I found it difficult to agree, especially since the attendant had not apologized. However, because she spoke respectfully, I agreed to pay the half the amount and the attendant was supposed to contribute the remaining amount. I left my contact details with her. The following day, I received a call from a male manager ( Sipho ), who spoke to me in a highly unprofessional and aggressive manner. He insulted me, threatened that he "has friends in the police force," and insisted I pay the full amount. Shortly afterward, I received a call from a police officer informing me that a case had been opened against me. I was told that I would be arrested if I did not pay the remaining R400, which I then felt forced to do. I have now been informed that both managers and the attendant claim I agreed to pay the full amount, which is untrue. I am requesting that you review the CCTV footage from inside the store where the conversation with the female manager and the petrol attendant took place, as it will clearly show what was said. I am extremely unhappy with the service I received. It is unacceptable that a customer should be threatened and intimidated over a mistake made by your employee. I would appreciate urgent feedback and a resolution to this matter. Thank you. 083 9968789 Regards,
Sasol Queries and Complaints Team
Best regards,