Horrible service delivery

OMW, where do I begin? My 81 year old mum and I have been to pillar and post and still not assisted. Her Postbank card where she receives her sassa pension into was *****ulently used by someone. When I tried to draw her money for her, the card kept saying declined. This happened for three months. On eventually calling Postbank we were advised to go to Sassa. I eventually got a statement from Postbank, opened a ***** case and went to Sassa on a Wednesday. I took the day off so I can sort this problem out only to find out when we get there that old age grants are only dealt with on a Monday and Friday. I had to go bank home. Back to Sassa tomorrow but the frustrating thing is that everytime you call them and explain the problem, you get told a different story everytime. Between Postbank, Sassa and the police station you run around like crazy. Now imagine an 81 year old having to sort this out in this frustrating process of you can call it that. I am beyond angry and disgusted by the service we provide to thw public. Why isn't all this communicated properly on the website and media. Why is it so difficult to solve a problem with government departments. Lack of communication and bad service is a norm it seems.