No delivery and communication after payment

The customer service is appalling. Ordered boots on 17 July and have not received feedback regarding the delay in deliver. The status of the order has remained at Processing. The contact number on the website doesn't go through. The WhatsApp line is useless too yet they're still posting on Instagram. The lack of professionalism is quite disappointing. Your customers have to run after you for not fulfilling an obligation after receiving payment.