SATRIX now account deposit missing. Is this company a ****?

I have deposited fund into my account on the 22 Jan 2026. The money is not appearing or allocated to my satrix account. I called, send emails and spoke to agents over the phone. I did not get help, this looks very suspicious. I don't know where my money is, and the agent that gave me his email, is no where to be found, I was told he no more works there. Please sort out my account before end of business. Otherwise I will escalate the matter to ombuds. Is this day ******* from the Investment company?