AB
Aletta B
Active since Jul 2011
18
Reviews
0
Industries
Reviews
18 reviews2 months ago
SATRIX now account deposit missing. Is this company a ****?
I have deposited fund into my account on the 22 Jan 2026. The money is not appearing or allocated to my satrix account. I called, send emails and spoke to agents over the phone. I did not get help, this looks very suspicious. I don't know where my money is, and the agent that gave me his email, is no where to be found, I was told he no more works there. Please sort out my account before end of business. Otherwise I will escalate the matter to ombuds. Is this day ******* from the Investment company?
112 replies
3 months ago
Urgent Formal Dispute: Vehicle Returned Unroadworthy & Courtesy Car Refused
Denial of Policy Benefits and Vehicle Damaged Dear Ombudsman, I am lodging a formal dispute against First for Women regarding a claim for lost keys initiated on 13 November 2025. My vehicle was returned to me on 17 January 2026 in a severely damaged and unroadworthy state after I collected the car with new keys. I am seeking your urgent intervention on the following grounds: Denial of Contractual Benefits: I have been a loyal policyholder for over 15 years and pay a monthly premium for a Courtesy Car/Car Hire benefit. The insurer is currently refusing to provide me with a vehicle despite my car being unroadworthy (the reverse gear failed while keys were cut). I am currently stranded, and my finances are exhausted due to Uber costs. Property Damage and Negligence: The vehicle was towed in perfect mechanical and cosmetic condition. It has been returned with a non-functional reverse gear, electronic system failures, significant interior damage (hygiene and wear), and exterior bodywork damage (scratches and bumper damages). Bad Faith Conduct: The insurer forced me to collect the damaged vehicle to avoid storage costs, knowing the bad condition the car was in. They have requested a 15-day investigation period but refuse to keep me mobile during this time, effectively penalizing me for damage caused by their own agents. Desired Outcome: Immediate Provision of a Courtesy Car: To be provided at the insurer's cost until my vehicle is fully repaired. Repairs at No Cost: The insurer must take full responsibility for restoring the vehicle to its pre-claim condition. Refund of Expenses: Reimbur*****t for all transportation costs (Uber receipts) incurred since the vehicle was returned to me in a broken state on 17 January 2026.
112 replies
3 months ago
Urgent Formal Dispute: Vehicle Returned Unroadworthy & Courtesy Car Refused
Urgent Formal Dispute: Vehicle Returned Unroadworthy & Courtesy Car Refused I am lodging a formal dispute against First for Women Insurance regarding a lost-keys claim initiated on 13 November 2025. My vehicle was returned to me on 17 January 2026 after key replacement in a damaged and unroadworthy condition. The vehicle was towed in perfect mechanical and cosmetic condition. After being under the care of the insurer’s appointed service providers, it was returned with serious defects, including: • A non-functional reverse gear, making the vehicle unsafe to drive • Electronic system malfunctions • Severe interior damage, excessive dirt, wear, and an unbearable odor • Exterior damage, including scratches, bumper damage, rust on wheels, and a broken boot-release button None of this damage existed prior to the vehicle being towed. I have been a loyal policyholder for over 15 years and pay monthly for a Courtesy Car / Car Hire benefit. Despite my vehicle being unsafe, the insurer is refusing to provide a courtesy car, leaving me stranded and financially exhausted due to ongoing Uber costs. I was forced to collect the damaged vehicle to avoid storage charges and am now told the insurer requires 15 days to investigate, yet refuses to keep me mobile during this period. This is unreasonable and unfair, especially as the damage occurred while the vehicle was under their control. Urgent Resolution Required: • Immediate provision of a courtesy car or car allowance at no cost to me • Full repairs to restore the vehicle to its pre-claim condition • Reimbur*****t of transport costs incurred since 17 January 2026
56 replies
4 months ago
Formal Complaint Regarding Unresolved Key-Loss Claim and Poor Service
I am writing to lodge a formal complaint regarding the unacceptable handling of my insurance claim relating to my lost car keys and the subsequent towing of my vehicle. I have been a loyal client who pays my premiums on time every month, yet the service I am currently receiving is extremely disappointing and is causing me tremendous stress. Since reporting the loss of my car keys, the claim has taken an unreasonable amount of time to process. Instead of handling the matter directly and professionally, I am being contacted repeatedly by different agents and representatives, including people from the dealership (William Hunt), who keep giving me quotes and information that only adds to the confusion. Furthermore, I have been informed that the replacement keys will be provided by a locksmith rather than through the original manufacturer. This is unacceptable. I expect the insurance to replace my lost keys with proper original keys, not inferior alternatives. I also reject the proposal of being paid out in cash, as this amount will not be sufficient to resolve the issue. It is the insurer’s responsibility to sort out this matter on my behalf, as per the policy I pay for. The continuous calls, lack of coordination, and failure to resolve the claim are causing me significant distress. I therefore request the following: Immediate and proper handling of my claim. Replacement of my lost keys with original manufacturer keys. An end to unnecessary and repetitive calls from multiple agents. Clear communication from a single responsible claims handler. Should this poor service continue, I will have no choice but to consider cancelling my insurance and raising the matter further. I expect a prompt response and resolution.
106 replies
4 months ago
Request for refund for 3 heaters
I am writing to formally lodge a complaint regarding the refusal to refund three new heaters that I recently returned to your store. I brought the items back in their original condition together with the valid receipts, in full compliance with your returns policy. Despite this, I was informed by your staff that the items would not be accepted and no refund would be issued. I subsequently left the heaters at the store as they were no longer of use to me and I had already initiated the return process. I find this outcome unacceptable, especially given that the items were unused, accompanied by receipts, and returned within a reasonable timeframe. I kindly request that you review this matter and process a full refund for the three heaters without further delay. Please contact me at your earliest convenience to confirm the refund or to advise on the next steps. Should this matter not be resolved promptly, I will have no choice but to escalate the complaint. Thank you for your attention. I look forward to a swift resolution.
212 replies
4 months ago
****** at Margate aiport by Mr. Victor Phungula staff
To M. Victor Phungula-Margate Aiport cofee shop, I hereby wish to formally report an incident of discriminatory and degrading treatment experienced at the Margate Airport coffee shop on 9 December 2025. I arrived at the establishment approximately one hour and thirty minutes before my scheduled flight to Johannesburg. Upon arrival, I took a seat and waited to be served. At the time I was visibly present and clearly in need of service, having waited without any acknowledgment. When I entered, two white male patrons were already seated and were served without delay. Subsequently, additional white patrons arrived, were seated, and were promptly attended to by the waitstaff. Throughout this period, several black waitresses—approximately five in total—continued to serve these patrons while consistently failing to approach, acknowledge, or offer service to me. Despite my extended presence and obvious expectation of service, not a single staff member made eye contact with me or offered any form of assistance. I was effectively ignored, in stark contrast to the attentiveness shown to other customers who arrived after me. This experience was deeply distressing and evoked memories of apartheid-era discriminatory treatment. It is particularly disheartening that such conduct occurred at the hands of staff who share my racial background. The disregard I experienced was both humiliating and unacceptable, and it constituted a clear denial of equal service on the basis of race, whether intentional or by neglect. I request that this matter be thoroughly investigated and that appropriate measures be taken to address the conduct of the staff involved. No customer should be subjected to discriminatory treatment or made to feel invisible in a public establishment.
0 replies
22 months ago
MALICIOUS CHARGES ON INVOICE
I am appalled how Trafalgar handles my matter with INFLATED INVOICE. I have tried to resolve this issue through their office and communicated with the following officials: Karin Padyachee; Ginette Bezuidenhout and Agatha Ruiters. Their office, take my number and NO ONE CALLS ME BACK. I tried to arrange a meeting with Ms Ruiter, she herself is not available. She does not respond to my calls either. I am aghast in how TRAFALGAR handle clients, with no respect, poor communication and not responsible. Yet, expects client to pay the inflated rates with no explanation. What an unpleased experience. I will wait for this case to be resolved. Otherwise have to refer this company for investigation as it seemed to be malicious in financial management.
0 replies
27 months ago
4 MONTHS UNRESOLVED QUERY AND BAD SERVICE FROM UNISA: Edwin Makwe and Jeli Simon
I went to UNISA in person, in October 2023 to request a copy of my lost certificate. It has been 4 months asking for feedback if my certificate has been printed. I received no communication from the following officials Jelly Simon and Makwe Edwin. Anyone there to assist me?
0 replies
30 months ago
INCONSISTENT CHARGING ON MY INVOICE EVERY MONTH BY TRAFALGAR PROPERTY MANAGEMENT
Trafalgar property management has done it again. after we have agreed in the past that they will not charge me any interest on my account as long as I pay every month, due to my salary coming in the middle of the month after the 7th of each month. This month-October, they have decided to charge me almost a R1000 worth on my invoice. Their invoicing is inconsistent charging us R6000 levies each month. Every month the levy is increased with a couple of hundreds. This is ******* at its best.
0 replies
41 months ago
INVESTIGATE TRAFALGAR PROPERTY MANAGEMENT FOR FANANCIAL MISMANAGEMENT
I have a 2 bedroom apartment. I belong to a body cooperate-Majestic Towers, 38 Empire Road, Parktown. Our building is managed by Trafalgar property management. I am so angry and disappointed about my experience by this mischievous Trafalgar management company with registration number: Reg. No. 1989/003678/07. My bond payment is about R3500, my levies last month-November were R3600, this month R5600. This does not make any business sense. and it is unbelievable, how can it be? There is an increase of R2000 in one month. I tried to email the company responding to their lame response, my email is bouncing. The company is closing until January 2023. What a day light robbery!. I had enough of this company, it must be INVESTIGATED. There is a lot of mischief with our levies, never consistent. Every now and then there is increase. I am taking this up with. If my email cant go through after receiving their response, then it means they have blocked my email. I therefore cannot communicate with them anymore, only on this platform. ENAUGH IS ENAUGH! I am laying charges, it cant be.
792 replies
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5 Star
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3 Star
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4 (22.22222222222222%)
1 Star
13 (72.22222222222223%)