Spoilt products and poor customer service

I have purchased 3 trays of pastry ( Pastry delights)from Saverite and all 3 were spoilt and had a really awful smell. After a tedious process of completing the filling,I found that I could not use it. I emailed Pastry delights on the 10/08/2021 with a quick response the following day explaining that as per the company policy they do not return any items and that it was the stores onus to store the pastry at the specific temperature indicated which was clearly not done at Saverite,I then emailed Saverite on the 20/08/2021 at 15:12 and till date (14/09/2021) I have had no response . This is absolutely disappointing and disgusting as it definitely shows that Saverite does not set precedence to their customers but rather sell spoilt items as I personally think they were aware of this since they marked this as a special on their advert on Instagram. Due to the pandemic occurring I would think that people would be more considerate and helpful but I will never shop at Saverite due to their poor conduct of service.