Disgusting Customer service

My assumption is the staff at this institution writes the positive reviews and real parents are the ones who are complaining. From all complaints I have experienced exactly the same thing and still do. Right now it's mid February, my son has only received work for week one in English and Afrikaans. I sent an email as usual no one will respond. Why run an online school if you lack in customer service, online service requires a strong online communication. We cannot be expected to call the school every time we need a service. And why is the school work not loaded on time?? This is the worst institution, I am hoping to move my son next term. This has been nothing but absolute pain. SAVING GRACE YOU ARE A PAIN HONESTLY. Loading your own positive reviews shows that you dont take us seriously and are not willing to change. Either you are writing your own reviews or you are providing good service to a specific group and the rest of us must just pay and suffer.I will address this matter with the governing agencies. I am already sick of this institution