Say it creatively - Empty Promises and lacks integrity

I would like to share my experience with Say it creatively - online gift shop! I placed an order for my wedding anniversary gift, on the 29th of November 2022. I followed their order instructions as per their website and ordered the Personalized Photo Block (Order 10682) and sent proof of payment (Amount paid incl delivery fee - R325) through to the email address as indicated by the instructions! That was on the 29th of November 2022 - Janelle confirmed as received and advised me that one of their designers will contact me shortly. I have asked on the 2nd of December 2022 if I could change the photo, which Janelle okayed and I resent a new pic on the 5th of December 2022. Janelle replied with confirmation of receiving it. Since then I have not received the item / photo block (order 10682). Which I requested to be refunded as the anniversary was in Dec 2022 and it's now January 2023. I sent Janelle my banking details and I am now so frustrated, I feel I was SCAMMED by this company! There has never been an apology, an excuse for the delay or any explanation as to what's going ON and why I am not receiving service from them - only when I enquire, Janelle will respond. I have been in contact with them as follows, via email: Info@sayitcreative.co.za and sayitc@gmail.com 29 Nov 2022, 02 Dec 2022, 05 Dec 2022, 08 Dec 2022, 09 Dec 2022, 20 Dec 2022, 29 Dec 2022, 09 Jan 2023, 17 Jan 2023, 24 Jan 2023 - Janelle emailed with the following, We will process refund by end of this week @ 10h56am Today is the 1st of February 2023 and still no refund. I am at my wits end with this matter - I am being unfairly treated and don't deserve it! Herewith more details of the company - Www.sayitcreative.co.za Phone: +27 (0) 061 121 5934 Watsapp: 074 585 1629 Please help me!!!!!