AV
Azlin van der Westhuizen
Active since Feb 2017
4
Reviews
0
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Reviews
4 reviews39 months ago
Say it creatively - Empty Promises and lacks integrity
I would like to share my experience with Say it creatively - online gift shop! I placed an order for my wedding anniversary gift, on the 29th of November 2022. I followed their order instructions as per their website and ordered the Personalized Photo Block (Order 10682) and sent proof of payment (Amount paid incl delivery fee - R325) through to the email address as indicated by the instructions! That was on the 29th of November 2022 - Janelle confirmed as received and advised me that one of their designers will contact me shortly. I have asked on the 2nd of December 2022 if I could change the photo, which Janelle okayed and I resent a new pic on the 5th of December 2022. Janelle replied with confirmation of receiving it. Since then I have not received the item / photo block (order 10682). Which I requested to be refunded as the anniversary was in Dec 2022 and it's now January 2023. I sent Janelle my banking details and I am now so frustrated, I feel I was SCAMMED by this company! There has never been an apology, an excuse for the delay or any explanation as to what's going ON and why I am not receiving service from them - only when I enquire, Janelle will respond. I have been in contact with them as follows, via email: Info@sayitcreative.co.za and sayitc@gmail.com 29 Nov 2022, 02 Dec 2022, 05 Dec 2022, 08 Dec 2022, 09 Dec 2022, 20 Dec 2022, 29 Dec 2022, 09 Jan 2023, 17 Jan 2023, 24 Jan 2023 - Janelle emailed with the following, We will process refund by end of this week @ 10h56am Today is the 1st of February 2023 and still no refund. I am at my wits end with this matter - I am being unfairly treated and don't deserve it! Herewith more details of the company - Www.sayitcreative.co.za Phone: +27 (0) 061 121 5934 Watsapp: 074 585 1629 Please help me!!!!!
0 replies
48 months ago
Frustrated with MTN service
I have 2 contracts with mtn - I want to terminate both contracts as I'm unemployed. I have tried for the last 6 months to sort it out and I have been struggling to do so. I have been paying as per their instruction to terminate but nothing gets done about it - it just gets offset with my main number. Please I need your urgent assistance to settle this matter - according to MTN (Called 135) on Friday dated 29 April 2022 I had to pay R1833.07 to cancel and terminate contract 0639185326 and I did so - sent POP to them to indicate that payment has been made and the beneficiary reference number did not want to take this number but my main number which is 0722255506. I asked them (via mail, customercare@mtn.co.za & retentions@mtn.co.za) to allocate the amount to the 0639185326 and the next day, the Saturday I was sent a text message indicating that they did receive the payment and it will be allocated to my main number!! I am so frustrated with their service, I have spent time, airtime, data, - back and forth to sort it out but clearly they don't have my best interest at heart. I advised them that I have been UNEMPLOYED since October 2021 and want to do the right thing by terminating both contracts and want to revert my main number 0722255506 back to Pay as You go. Please I am financially struggling, and have been unsuccessful with employment and want to settle this matter as soon as possible. I want both contracts terminated and want to change service providers as it is clear, MTN has no empathy regarding my matter. I'm trying to do the right thing but they are making my experience very difficult!! Details as follows - BA112652088: CELL: 0639185326 CELL: 0722255506
222 replies
103 months ago
Unhappy Customer
Good Day, I placed an order online from the Mr Price App - placed my order # ********** 78460 (2 items totalling R254,98) - the saturday (28.10.17) and paid the next morning (29.10.17). There was no communication from them until Thursday the 2nd of November and i received an email from Samantha Coopsamy to inform me that UNFORTUNATELY the 1 item in my order is out of stock and that they will refund the MISSING item and send the balance of order. I responded to Samantha Coopsamy and told her that this was UNACCEPTABLE and i am very dissapointed with the service. I never experienced anything like this before - Unhappy customer. I did not get any response after that. I have in the meantime, complained on their sites online and still no communication. From the 28th of October and today is the 10th of November - 2 weeks have passed and i dont know where i stand with my order. They took my money and then they decided they did not have stock - which was 4 days after my payment. They have my money and the items I paid for - and I have nothing not even any communication. I am lost and I feel so TAKEN ADVANTAGE OF! The nerve to be treated like this! But clearly, they dont care about me which is the customer and it is scary. Cannot trust anything anymore...... I WANT MY FULL PAYMENT OF R254,98 OR MY ORDERED ITEMS - BOTH ITEMS!!
554 replies
112 months ago
Upgrade Nightmare...
<p>Good Day,</p> <p>I was due for an upgrade in Sept 2016 - went in October 2016. Received the experia sony E5 after having to go from the one shop to another, because they were either out of stock or OFFLINE!! So i went to the shop in Beacon Bay Retail Park, which i actually took half days leave knowing my previous "standing in the queue" experience and being told, they were OFFLINE!! So while the consultant was busy with my application, she told me, that i will have to come back again because they were OFFLINE again :( Which just irritated me. But as she was about to say it to me, the system seemed to be okay after that but she was still struggling. She asked me to sign the documents, and assured me that she will fill in the necessary details on her side. So i can take the phone so long, and the next month i will just pay the once off connection fee and pay the R269pm afterwards. Well to my dismay, an amuont of R429 went off my bank account - which i thought would be the once off fee.. But then, another R429 went off, and another.. I raised it in the shop first, which the consultants could not care less, and gave me my phone to dial 808!! I called, raised it with the person on the other side, but he also was not interested in my call and just wanted to know what i wanted to do.. Now because i was now just left to defend for myself, clearly they didnt care of any explanations and concerns i was having - the demenour i got was, you are getting 1gb, 200 messages, and i dont know how many minutes, so i must just pay!! I told him, just put me through the cancellations department becuase MTN is not willing to assist to help me!!! Which he transfered me too. I spoke to a nice lady, she assured me to look into it and i have to send her all the documentation relating to the matter, which i did! That was on the 16th of January 2017. I called back, and they said i must wait between 2 & 7 days for a response! Well its the 14th of February today, i have sent emails, i have called, and NO RESPONSE! I want to take this further as i feel i have been taken advantage of and i refuse to just pay for someone else's mistake or lack of decency to inform me of changes on my own account!!! SIES MTN!!! SIES... I refuse to pay as per your billings... I am the customer, I have my legal rights, and you have dishonestly approved an upgrade which i the customer was not aware off - you are in breach of contract where i am concerned! If this can’t be resolved, as a consumer I will be within my rights if I choose to cancel this contract with immediate effect with adverse being brought against my name at ITC & MTN must take responsibility for any other additional costs adhering to cancellation fees etc..</p> <p> </p>
112 replies
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1 Star
4 (100%)