SBS Waterproofing - a warning to the public.

I cannot in good conscience recommend this company to anyone. I would warn anyone from doing business with this company, especially if there are body corporates involved which further complicate matters. Save yourself a lot of headaches and money.

Their work does not last, despite a supposed 10 year guarantee, and trying to hold them to that guarantee is very nearly impossible, they always shift blame. Their customer service is shocking and they are difficult to reach at the best of times.

For almost 10 years I've had problems with the balcony of the unit above mine leaking into my main bedroom. SBS had to redo the waterproofing after getting them, through massive effort with the assistance of the owner of the unit above me, to honour their supposed workmanship guarantee.

They always try to lay the fault with something else, anything else, beside their work, leading to unnecessary repair costs. To make matters worse, even though I am the one suffering damage, I had to deal with the owner above me as well, as it is their balcony and they need to authorise all repairs.

Here is how things unfolded over the course of YEARS.

When we complained that their waterproofing was not working, first, we had to fit gutters, at our cost, which we did. Problem not solved

Then the water was supposedly coming in through the weepholes, so we had to fit weephole covers at our cost. Problem not solved.

Then it was supposedly the water outlets on the balcony, so SBS enlarged those and fitted bigger outlet pipes. Problem not solved.

Then it was supposedly because the outlets, which they had enlarged and modified, were blocked and bypassing their supposedly working waterproofing on the balcony.

Then it was supposedly a housing unit for gas canisters on the balcony which was allowing water to leak in and bypass their supposedly working waterproofing on the balcony. Solution: "Just keep it covered".

Then, when it was insisted they do a flood test to do a formal diagnostic, it was complaints about "costing their company money". The owner above refuses to proceed with paying for the flood test, even though I offered to pay half. So no I am left up the creek without a paddle yet again.

Every time it rains, I am anxious and wait and see whether further damage will occur. I've already repainted twice at my cost.

This review is the last weapon I have left in my ****nal. I no longer wish to deal with this company or their owners and management, and all I can do now is warn anyone against doing business with them on whatever platform I can.

Perhaps someone will Google them before engaging their services, and this review may pop up and save them a lot of heartache.