SCENT LAB IS SELLING SYNTHETIC OILS AND CALLING IT PERFUME!!!

I recently visited the Scentlab store in Modderfontein with high expectations, having been a long-time customer of luxury fragrance brands (SKINS, ARC). Unfortunately, my experience was incredibly disappointing.

I had made it clear to Precious (Front Desk) that I had called their business number and made the person on the line aware that I would be returning their products (2 fragrance oils) due to my disappointment in the quality of the perfume oils (Poor silage, use of synthetic oils, etc.) Upon arriving, Precious called Zama (Sales Rep), who offered a replacement to which I declined as I did expressed that I might encounter that same poor quality with the other options. I understood that she would not be able to make the call on a refund to which I requested I talk to her direct report. This is when things went downhill. From the moment she arrived, I was met with a dismissive and condescending attitude from the Sales Manager (Thandiso). Despite expressing my knowledge and passion for fragrances, I was treated with disrespect and even questioned about my legitimacy as a fragrance enthusiast. The Sales Manager's behavior was unprofessional and completely unacceptable. Such treatment is not only a reflection of poor customer service but also damages the reputation of the Scentlab brand.

I subsequently contacted Scentlab on the 12th of December 2024 directly, including the Founders Justin and Hudson, to express my concerns and request a resolution. However, my emails have been completely ignored, further demonstrating their disregard for customer satisfaction. I urge potential customers to proceed with caution when considering a purchase from Scentlab Modderfontein. Their treatment of customers is unacceptable, and I believe it is important to share my experience to prevent others from encountering similar issues.