17 months awaiting refund

In August 2022, we terminated our services with Schindler. However, they continued to deduct debit orders from our account. It took nine months of following up before they finally ceased the unauthorized deductions. Since May 2023, we have been requesting a refund of the wrongfully deducted funds. Each time we inquire about the status of our refund, we are told that it is awaiting approval for release. Despite assurances of a refund, we have yet to receive the promised reimbur*****t.