POOR CUSTOMER SERVICE. NO REFUND. EXTREMELY UNHAPPY CUSTOMER!

NOT REFUNDED!! POOR CUSTOMER SERVICE! TERRIBLE COMMUNICATION.

I placed an order on the 25th of November 2024. On the 28th of February I got a mail informing me that 2 of my orders were ready for collection and that the one item that wasn’t ready would be delivered at their expense when its production is complete.

On the 25th of March, I got a mail indicating that they have been struggling with their supplier with sourcing the item and would not keep me waiting any longer. Therefore, they would like to refund me the amount I paid for the one item. When I went to the warehouse this same day, I was told I would be refunded that day.

Till today, I have not received my refund and have been enquiring about it. I’m very disappointed and frustrated because I don’t understand why I have not gotten my money back for an item I paid for and never received.