Scoin is not worth using as their customer service is sup-par

Over a year ago I bought a large quantity of gold and specifically told their representative I wanted two names on the account. We provided all the necessary documentation The products were purchased and put into safe storage. About a year later I asked for a confirmation of my purchase and was sent totally different details that were arguably very incorrect. I have all the email proof. So now I call that same representative and tell them the problem. The next thing I know is there sending me withdrawal papers to get it out of safe custody which is not what we even talked about. I just wanted the correct information put on the account. I spoke with one woman about a month ago who said she would handle it I have heard nothing since. I called today to speak with the manager Sandra and was assured Sandra would call me back. Obviously no return call was ever made to me. I called 6 times the manager still never called me back. So I would caution anybody using scorn in Sandton City. They're after sales service is atrocious and I have started utilizing another company!