Scottfin
1.5|8 reviews
US
Ugesh S
1 reviews | Active since Member
03 May 2020, 17:34
Not suitable to be Insurance Brokers Stay way !!!
This is the first time in 10 years I’m having a problem for a claim that is taking more than 3 weeks I Have been assisted by by Naomi and then Paula and then Naomi My pool puma stopped working A qualified pool technician that originally built the pool and also service if for past 13 years found the pool pump to non operational They also discovered the salt chlorinater also not working I was asked to submit a quote and a damage report of which I did twice I’m continuously being asked for a damage report on the salt chlorinater all the time I’m querying my claim This is going on and on Staff are just clueless or inexperienced to handle claims They lack understanding and comprehending My pool is gone black with black algae I will now take this up with the South African Insurance Association
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Replies (105)Scottfin's replyOfficial
13 May 2020, 08:44We are sorry to hear about your unpleasant experience with us. We can however confirm that you have since been paid out by your Insurer giving us pleasure to confirm that this matter has been resolved. Once again, our sincere apologies & hope that we can still be of service to you in the future.
Best regards,
Scottfin's reply13 May 2020, 08:44
Official
We are sorry to hear about your unpleasant experience with us. We can however confirm that you have since been paid out by your Insurer giving us pleasure to confirm that this matter has been resolved. Once again, our sincere apologies & hope that we can still be of service to you in the future.
Best regards,