Terrible Service from Scottfin Insurance Brokers!!

I was assisted by a consultant (Tony Mbatha). I submitted a claim four weeks ago and submitted all necessary and requested documents. The assessment was also done and they received the assessors report. For four weeks the claim has not been finalized and the work on the vehicle has not even commenced although the consultant (Tony Mbatha) claims it has been finalized and they are sending the authorization letter to the repairers.

Everytime I follow up on my claim, with the consultant, it is lie after lie! If I am not promised a call back in 5 minutes, I am promised that the letter has been signed and the repairers should receive it within 5 minutes. Yesterday again I was told he was drafting the letter and I should receive it within 5 minutes. The repairers still have not received the letter and again I need to do a follow up, yet they are the brokers. I mean how pathetic can a service be! Atleast be honest when you deal with your insured.

I cannot be calling everyday following up on a claim and you do not have the decency to update me correctly. If one has too wait so long for them to finalise a claim to commence work, I wonder how long it will take them to finalise authorization for supply of parts, maybe another month or two?

Their service is really unprofessional and i would not recommend them to anyone.