Horrible private care experience

I called the Copesville Family Clinic at 8:00am to enquire about the doctor’s availability and was told he would arrive around 9:30am. Since my family member needed urgent care, we proceeded to our local hospital instead. Later, at around 10:30am, I contacted the clinic again to book an appointment and was informed that the doctor would be arriving at 11:00am.

We then left the hospital and went to the Copesville Family Clinic. After completing the paperwork and making payment, the receptionist informed me that the doctor’s car had broken down on the highway. He was waiting for a tow truck and needed to return to Scottsville to fetch his personal vehicle. I asked if a replacement doctor was available, but after contacting the manager, the receptionist confirmed that there wasn’t one.

At 5:00pm, I received a call from the clinic informing me that a doctor was finally available. This entire experience was extremely disappointing, especially after paying R400. Although I was eventually refunded, I will never return to this facility nor recommend it to anyone. For a private clinic, the service was unacceptable.My experience is with the Copesville branch. I had c