SDK needs to train there stuff to do honest and do there jobs

I called in and was greeted by the most rude, uneducated person. I could not even talk to her; she didn't understand English, I asked for a manager I wasn't put on mute. And heard the agent speaking to another agent, then a lady named Bonolo Motseki, if that's even her name, who was rude and ill-mannered and refused to provide me with her employee ID or code for me to make sure she was the manager I have a full call recording on my end. She is the rudest person I have ever spoken to her reasoning for not sending us the bill for over a year is that the FNB system is offline 2mins after she raised her voice and cut the call, I got a typed-out email, NOT an invoice from FNB saying that two different amounts