Poor client service

On 17 July 2021 I have send an email to clientservices@sdl.co.za enquiring about benefits as my husband is a SDL member since 2011. There is a monthly payment deducted from our bank account and we would like to know what is covered. Unfortunately we no longer in possession of SDL documents therefore the query. Up to date I did not receive any reply. The cell phone number on the website belongs to a person that is no longer part of SDL and there is no answer at the Cape Town land line. On 16 August 2021 I have send a message on FB to SDL with no avail. This is pathetic service. You doesn't deserve any stars!