LV
Louise E
Active since Oct 2018
6
Reviews
0
Industries
Reviews
6 reviews39 months ago
Poor service ER
Pretoria East ER does not deserve one ⭐️ Pathetic service. We visited the ER on Monday, 6 February 2023. We waited 1 hour then my husband was called into the ER rooms. He waited another 30 minutes telling the nursing staff that he has severe pain in his shoulder but did not receive anything for pain. The nursing staff were standing in the passage discussing the schools of their children. No doctor came to see him. We left after 2 hours and went to another hospital. Within 5 minutes on arrival he received a drip for pain AND a doctor attended to him. He broke a bone in his shoulder due to a major eileptic seizure on Sunday, 5 February 2023. At this hospital we received excellent service. Pretoria East is the worst hospital I have ever had to deal with. They have no sense of compassion for their patients, or any sense of urgency. The hospital manager contacted my husband on Tuesday, 7 February 2023 and informed him that he checked his patient file and he is ONLY suffering from epilepsy. He only has an oppointment with the Neurologist on 27 February 2023 and we went to ER for help but did not get any assistance. According to the hospital manager my husband ONLY has epilepsy but he broke a bone in his shoulder due to ONLY epilepsy. Poor poor poor 😬😡
0 replies
55 months ago
No service
I have mailed my policy documents to Metropolitan on 27 July 2021 as some particulars are incorrect and has to be changed. I received an email and text message that a consultant will contact me shortly. I also indicated in my email that I want to cancel my 4 policies because of NO SERVICE. It is 41 working days later and still waiting for a consultant to contact me. What on earth is happening at your company. Does it still exist? You don't care about your clients. Pathetic service! I am done with your company and your poor service.
53 replies
57 months ago
Poor client service
On 17 July 2021 I have send an email to clientservices@sdl.co.za enquiring about benefits as my husband is a SDL member since 2011. There is a monthly payment deducted from our bank account and we would like to know what is covered. Unfortunately we no longer in possession of SDL documents therefore the query. Up to date I did not receive any reply. The cell phone number on the website belongs to a person that is no longer part of SDL and there is no answer at the Cape Town land line. On 16 August 2021 I have send a message on FB to SDL with no avail. This is pathetic service. You doesn't deserve any stars!
0 replies
59 months ago
Poor service
MoiMooi dont even deserve one star! Horrible service from Management. You never get a booking as all dates are unavailable. I made a booking on 3 June 2021 for tomorrow 15 June and was telephinically informed this morning that the beautician is offsick and that my booking was cancelled. I told the lady that it is unacceptable as the booking was made on 3 June 2021. I was just told that they cannot assist me. All people get sick which is understandable but I am sure that another beautician can do the treatment. The lady who phoned me disconnected the call. Therafter Dianne (not sure of her name) phoned me telling me the same thing. I also informed her that I will not accept that and sure they can make a plan. She told me that she can cancel my membership. It is clear from thát, the level of customer service they provide. I have already paid for June and did not make use of any treatments. My membership can be cancelled but I want a refund for June. Since I joined in January 2021 there are always a problem, either with bookings or no stock availble for my nails.There are so many complaints I have regarding the terrible service, too many to mention here. I did send email to MoiMooi but they are ignorant and dont give you a straight answer also doesnt answer your questions. Administrative and management are pathetic. Worst service ever. This is a shame as the staff at MoiMooi Pretoria was amazing. I will not recommend this company to anyone.
53 replies
59 months ago
Pathetic service
I am a client since 2007. On Wednesday, 19 May 2021 I requested on the Metropolitan app for a consultant to contact me, with no avail. I phoned Metropolitan thereafter as I want to increase my 3 funeral policy premiums. I was informed by the consultant that another consultant will contact me within 48 hours and assist me with the increase of premiums. On Monday, 24 May 2021 I have sent an email to Metropolitan informing them that I am still waiting for someone to assist me. On Thursday, 27 May 2021 I received a call from Metropolitan. The lady, Avril Binneman informed me that she cannot assist with a premium increase and will log a request that a consultant will call me. I told her that I am waiting for a consultant to assist me since Wednesday, 19 May 2021. She assured me that a consultant will call me within 24 hours. I did inform her that I will report her if I don't get a call and assistance. Up to date, four weeks later I am still waiting for a consultant from Metropolitan to call me. This is beyond pathetic service and or incompetent employees. Your company is not interested in making money and does not care about their clients. The best thing for me to do is to cancel all 3 policies as I am not satisfied with such poor service. I will take my business to a company with good client service as it is obvious that you have no interest in your clients. 48 hours are now 4 ****ing weeks. Pathetic company!!!
53 replies
92 months ago
DON'T fly with FlySafair
My husband and I had a booking, NGTYWD Friday 28 September 2018. We were in the line at 9 to check in. When we got to the counter the lady informed us that we missed our flight. Please note that there were only 3 assistants during a school holiday which is pathetic. The lady directed us to another counter and there we were directed back to the Check In counter. Then the lady said she cannot help us and directed us back to the "Sales" counter again. After we waited about 20 minutes they called the Supervisor. We waited more than 5 minutes for her arrival. We had to pay R600 extra for the next flight. We were in time but due to shortage of assistants at the counter we missed our flight. We almost missed our second flight. The cameras can be checked . I was wearing a black tshirt with a logo "Die wereld is mal" and my husband Charlie van Eck a white tshirt with a logo. I think it is really unfair of Safair to charge us R600 extra for something that was not our fault. I want a refund for R600. We had 2 suitcases and did not pay extra for that. FlySafair are not the cheapest but we had to pay for food and drinks on the plane which is ridicilous. The flight was delayed for 40 minutes. FlySafair should compensate us. On return 6 October 2018 we experienced another disappontment. We had to pay for our luggage. We had 2 suitcases but according to the system we had to pay for that on return. One of our suitcases were damaged on our flight to George. I want a refund for R600 and R250. We will never ever make use of FlySafair again and we will not recommend it to anyone. Yours angry and unhappy. Louise van Eck
0 replies
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1 Star
6 (100%)