Disappointing and appalling customer service

Firstly your staff is incompetent,i called yesterday the whole flipping day with no one answering the phone and finally when someone answers they drop the call not once not twice bt countless times..i was able to get the email address for the banking details of which again i was sent incorrect banking details and i took my petrol drove to the mall with the wrong account and with my petrol all because of your incompetency,Its my first time there and i havent even came there already im unhappy with your service.I have been checking your reviews but i chose to give you the benefit of the doubt but you proved me right.YOUR SERVICE IS VERY POOR AND IM A VERY IRATE AND UNHAPPY CUSTOMER EVEN WHEN I HAVEN'T BEEN AT THE HOTEL..Hire new staff or train them properly also train about customer service..Your staff doesn't care about your customer how do they chase away customers? Im very angry..Who is going to reimburse me my petrol money that i wasted all because people dont want to work yet they at work..I need this sorted please someone get back to me im very very unhappy