Disgusting, appalling, disappointing.. Place must be shut down!

So Seaboard was recommended by a family friend and because we trust them we booked ourselves in February for accommodation for a week in December. Everything was paid up and we arrived in Seaboard on the 20th of December in the morning (typing this while in their apartment). We went to our apartment and it was infested with ****roaches and bed bugs. Before we even put our bags down we went down to the reception to complain about the ****roaches and asked them to change our room. They did no such, instead then sent maintainance to come and work on the ****roaches while we were in the room. The place is appalling and extremely dirty. I wouldn’t recommend it to my worst enemy. We have to sleep with earplugs in to avoid roaches. The staff is very friendly and do not deserve to work for such a disgusting place. We are happy when we are outside the room and we dread coming back. It’s exhausting having to select clothes from your travel bag everyday because we are scared the roaches will do as they please. This place must just be shut down, it’s no place for people to live in!