Exceptional service levels

My Seagate external hard drive crashed after I forced my Mac to shut down as it had frozen. I was very impacted. I contacted Seagate directly to see what I could do. They have offered to courier it to their lab in the Netherlands to see if they can fix it. I was blown away by the kindness and support and generosity of spirit from them. I have loved their products for over a decade, and now I love them even more because I connected with the team behind the scenes.