SS
Savannah S
Active since Apr 2017
28
Reviews
0
Industries
Reviews
28 reviews14 months ago
***** case and complete indifference
On 15 November 2024, I received a call from someone claiming to be from Standard Bank, warning me that my debit card had been cloned and that unauthorized flight purchases were being made. They sounded genuinely concerned and advised me to create a “new beneficiary” in my own name and transfer my funds there so they could block and remove the ****mers. They knew my ID number, my phone number, everything, yet never asked for any PINs, making the call seem legitimate. I had recently been to Standard Bank to question some unusually high bank charges, so I assumed this was a follow-up. They even mentioned that the call was being recorded “for security purposes.” Wanting to protect my money, I followed their instructions and transferred my entire balance. Shortly after, I received an SMS with a reference number for a temporary card, supposedly valid for three to five days until my funds would be returned to my main account. The next morning, I went to the branch to collect the temporary card—only to discover that I had been ****med out of R120,000. That alone was devastating, but what’s been equally disheartening is the treatment I’ve received from Standard Bank since. They have done absolutely nothing to help. I’ve been left in financial distress, unable to meet critical expenses like medical aid and insurance, and forced to spend hours on the phone with their ***** Division, only to be bounced between departments with no resolution. I followed all the steps, filed affidavits, reported everything to the police—only to then discover that my banking app was locked. When I tried to get a simple statement from an ATM to prove the funds were taken, my card was swallowed. After decades of loyal banking with Standard Bank, I’m shocked by their lack of support, urgency, or empathy. Nearly two months later, my situation is still unresolved, and the stress and financial hardship they’ve caused are immeasurable. Standard Bank customers, please be aware and stay vigilant. I wouldn’t wish this ordeal on anyone. The way Standard Bank has handled this has been beyond disappointing, they have failed to take responsibility, resolve my case, or provide meaningful assistance when I needed it most.
53 replies
15 months ago
ALERT to Standard Bank Valued Customers
On 15 November 2024, my mother received a call from someone claiming to be from Standard Bank, warning her that her debit card had been cloned and unauthorized flight purchases were being made. They sounded genuinely concerned and advised her to create a “new beneficiary” in her own name and transfer my funds there, so they could block and remove the ****mers. They knew her ID number, her phone number, everything, yet never asked for any PINs, so it all seemed legitimate. She had recently visited Standard Bank to question some high bank charges, so she assumed this was a follow-up call. They even mentioned the call was being recorded “for security purposes.” As a 72-year-old wanting to protect her money, she followed their instructions and transferred the entire balance. She received an SMS with a reference number for a temporary card, supposedly valid for three to five days until her funds would be returned to her main account. The next morning, she went into the branch to pick up the temporary card only to learn that she had been ****med out of R120,000. That alone was devastating, but the indifferent treatment she has had from the bank since then has been equally disheartening. Standard Bank has done nothing but leave her hanging. She has been unable to meet critical expenses (like medical aid and insurance) and has spent hours on the phone listening to hold music from various departments within the ***** Division. She has filed affidavits, reported everything to the police, and then discovered her banking app was locked. She simply needed a statement to prove the funds were taken, but when she tried to retrieve it at an ATM, her card was swallowed. After decades of loyal banking with Standard Bank, she is appalled by the lack of support and empathy. This has caused her significant stress and financial hardship, and the situation remains unresolved nearly two months later. Standard Bank customers, please be aware and vigilant. I would never wish this ordeal on anyone. This entire experience shows extremely poor service from Standard Bank, which has failed to prioritize resolving this case or provide meaningful assistance during this stressful time.
53 replies
35 months ago
Did not deliver product, and will not refund me. Ghosts client
Warning: Do not use this company. I am very forgiving and understand people make mistakes. I have given Stefan a chance to remedy the situation. In my first time using Stefan I waited months to get the blinds. I then decided to give him another go. I paid in full in December 2022. He then told me the suppliers had no stock. He has continued to give me this story ever since. 11 April I asked for a refund. He is avoiding paying me. I have followed up many times. I just want my money back and I do not think it will happen. For this reason I do not recommend Top Blinds
0 replies
40 months ago
Withholding refund due
I ordered a product on the 1st December. They delivered the incorrect product. I needed to show them the picture 4 times. They said they would replace with correct product, but after weeks of waiting, I asked for a refund. I have been told 3 times now the money will be in my account in the next 7 days, then nothing. Then I needed to send proof of account. I am beginning to doubt if I will get my refund. The experience has been really poor. As a client I should not have to beg to get my money back. I will never buy from them again.
0 replies
61 months ago
Exceptional exceptional service!
Marie Louise: Since the day I met you, you have just always been incredible. The best thing my business did was move to MOI Fin for my accounting and auditing services. I always experience personal attention and professionalism. My business feels like it is in very good hands knowing you and your team manage my accounts and payroll services. Since bringing you into my life I know things will run smoothly, and i love the personal touch and how much you care. Thanks for being spectacular! What you have managed to create with your team is also completely inspiring. Each one of them connects with me for different reasons (payroll, tax or vat or AFS) and they all exude the same excellent and professionalism and also personal touch. I am lucky to have you and would highly recommend you to any other business.
0 replies
61 months ago
Exceptional service
Thank you guys. I have been coming to you for years. I love your whole team. Johan you rock, thanks for always giving us first class service, from the production of my material to the delivery. If there is ever any mistake you also correct it immediately. We are so grateful for the ongoing support
0 replies
61 months ago
Excellent service
Thank you Miguel Castro Amaro for the excellent service and professional advice. You made my experience first class
0 replies
61 months ago
Excellent service
Thank you for going out of your way to help me find the aircons that were perfect for me. I bought on Black Friday 2019, and asked if you could keep it for me till the following year when I moved into the new home, and you ended up keeping it for me till September the next year and then came to help me install. I have come back to you again and again, and will continue to use your services and punt you to others as I know i will get professional service and excellent advice
0 replies
61 months ago
Exceptional service
I was applying for a home loan and Hechter Jones was at my service to assist me through the process. To this day (a year later almost) I am still so grateful. You made my experience fun and you responded to me like a human being. You also are always extremely professional and your service is exceptional in every interaction I have had since. Thank you being exceptional and making Standard Bank proud. I have since opened an account with Standard Bank, and my experience there too was seamless and a very enjoyable experience. Thank you to the lady who assisted me at Mall of Africa. That was also a first class experience.
53 replies
61 months ago
Gratitude and appreciation
About a month ago I gave Nedbank 1 star due to their service related to the new website. It did take more than a month before anyone could do anything, but when I finally found someone who could assist they were brilliant and communicated regularly. Thank you Gareth Hiepner for helping me resolve the problem and for being willing to assist others in the same position. I also want to extend a special thanks to my personal banker Tshepiso Motale for being the best thing that ever happened to me from a bank. You are always responsive, you have helped me through so many challenges. I really feel you have my back and look out for my best interests, and you have transformed my entire experience of banking. You are a true gem. Thank you also to Mauritz Geldenhuys, you have also gone out of your way to assist me lately. You came to my house to help me resolve something. Again, i am just blown away by the service overall. When I complained about a month ago as i was getting nowhere with help to resolve the Xero issue, I raised it here as to me it was not acceptable to change the website and not have people readily available for any technical support issues. But since posting to Hello Peter, it connected me with the right people who could assist and since then I am again very happy with my overall experience with Nedbank, and am continuously grateful for how much you go out of your way to assist me.
0 replies
Review Distribution
5 Star
17 (60.714285714285715%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (7.142857142857143%)
1 Star
9 (32.142857142857146%)