Seagate is a useless waste of money and time with zero support

I spent a ton of money buying 2 seagate backup plus hubs. I am unable to use the seagate toolkit download facility as it keeps coming up with a message that there is no internet connectivity while i am running at nearly 10 meg and can download and upload from other sites freely. I tried online support which doesn't work because surprise surprise their system cannot recognise the serial number on the back of the device! What an unbeleivably useless company and I recommend that businesses stay away from using this company with faulty systems no support and a seriously bad attitude! total waste of money!