Bestway Pool

I will never in my life support them again, after receiving a replacement from them for a defect, I set up the new pool, it was still busy filling up got half way due to loadshedding the next morning I woke up to half the water missing, I sent them photo and now get told it is rejected, the kids have not even set foot in the pool, one can see it is not a sharp object that had made the damage but they say it was, and that the ground is uneven 🤣 but they have not even been to my place to see the ground nor the damage.