R

I'm very dissappointed with sealy mattress quality and service. I bought a bed in October 2024 and within 2 weeks the mattress was sagging in the middle,I went back to Bradlows and the call was logged with sealy and the mattress was then exchanged. Within 2 weeks with the new mattress the same sagging in the middle happened again and I decided not to back to the store but rather call sealy direct. I then sent numerous emails with no response and then called the head office where I was assisted by Shandrai and Ayanda with no success and was then taken from Pilar to post every time I called and asked to speak to any of them. Bradlows Wonderpark then gave me their rep cellphone number who then promised to assist but after the 13th of jan 2025 after everyone is back at work,to my surprise now he's not responding to any of my texts. Is this how sealy treat their customers after I thought I bought quality for only to get faulty mattress? If the head office cannot assist customers then who should assist us?Do we have to be dramatic and go publish such in all platforms of social media before we can be assisted?