SM
Sealy Mattress Gallery
Claimed Business
SM
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Sealy Mattress Gallery
Sealy Mattress Gallery has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Sealy Mattress Gallery across 49 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIM
Itumeleng M
1 reviews | Active since Jan 2020
14 Dec 2025, 20:50
Firm mattress but not so firm
I ordered a sealy restmorw firm mattress, but there was nothing firm about the mattress, it was so soft tgat it showed a dent where l was sleeping after first say of slwwping in it, so disappointingl regret buying this mattress.
Helpful (0)
|Replies (0)IM
Itumeleng M
1 reviews | Active since Jan 2020
14 Dec 2025, 20:50
Firm mattress but not so firm
I ordered a sealy restmorw firm mattress, but there was nothing firm about the mattress, it was so soft tgat it showed a dent where l was sleeping after first say of slwwping in it, so disappointingl regret buying this mattress.
0
Replies (0)GM
Gishan M
1 reviews | Active since Jan 2020
23 Jun 2025, 12:11
Sealy Claim Defective Crown Jewel Zita Mattress
Dear Sealy Your customer care service (Ayandam and Praveena ignore emails ( we have sent 8 emails as below) Zero response Ref S363820??? I am writing to express my strong disagreement and refusal to pay the requested R3093.59 replacement fee. My mattress, a high-end product from your premium Crown Jewel Zita range, has failed significantly in under four years from the date of purchase. A mattress of this caliber, sold as a top-tier item, is reasonably expected to provide comfort and support for a significantly longer period than it has. The severe sagging and loss of support I am experiencing are not merely cosmetic issues or typical wear and tear; they represent a fundamental failure of the product's core function and quality, indicative of a manufacturing defect rather than user misuse or expected deterioration over such a short timeframe. Charging a replacement fee for a product that has failed so prematurely and demonstrably underperformed its expected lifespan, especially one positioned at the pinnacle of your product line, is unacceptable. This fee effectively shifts the burden of a product defect onto the consumer, which is contrary to the spirit and intent of a warranty, particularly for a premium item. I purchased a Sealy Crown Jewel Zita mattress specifically for its reputation for superior quality, durability, and a prolonged lifespan. The current state of my mattress, after less than four years, falls drastically short of these reasonable expectations and the implicit promises associated with such a high-value product. I urge you to reconsider your position on this replacement fee. I expect a full replacement of my defective mattress under warranty without any additional charges. My goal is to achieve the comfortable and supportive sleep experience that I invested in with a Sealy Crown Jewel product. Please escalate this matter for review and provide a resolution that aligns with the quality and warranty expectations for a premium Sealy mattress. I look forward to your prompt and fair resolution to this matter.
Helpful (0)
|Replies (0)GM
Gishan M
1 reviews | Active since Jan 2020
23 Jun 2025, 12:11
Sealy Claim Defective Crown Jewel Zita Mattress
Dear Sealy Your customer care service (Ayandam and Praveena ignore emails ( we have sent 8 emails as below) Zero response Ref S363820??? I am writing to express my strong disagreement and refusal to pay the requested R3093.59 replacement fee. My mattress, a high-end product from your premium Crown Jewel Zita range, has failed significantly in under four years from the date of purchase. A mattress of this caliber, sold as a top-tier item, is reasonably expected to provide comfort and support for a significantly longer period than it has. The severe sagging and loss of support I am experiencing are not merely cosmetic issues or typical wear and tear; they represent a fundamental failure of the product's core function and quality, indicative of a manufacturing defect rather than user misuse or expected deterioration over such a short timeframe. Charging a replacement fee for a product that has failed so prematurely and demonstrably underperformed its expected lifespan, especially one positioned at the pinnacle of your product line, is unacceptable. This fee effectively shifts the burden of a product defect onto the consumer, which is contrary to the spirit and intent of a warranty, particularly for a premium item. I purchased a Sealy Crown Jewel Zita mattress specifically for its reputation for superior quality, durability, and a prolonged lifespan. The current state of my mattress, after less than four years, falls drastically short of these reasonable expectations and the implicit promises associated with such a high-value product. I urge you to reconsider your position on this replacement fee. I expect a full replacement of my defective mattress under warranty without any additional charges. My goal is to achieve the comfortable and supportive sleep experience that I invested in with a Sealy Crown Jewel product. Please escalate this matter for review and provide a resolution that aligns with the quality and warranty expectations for a premium Sealy mattress. I look forward to your prompt and fair resolution to this matter.
0
Replies (0)HM
Hlayiseka M
1 reviews | Active since Jan 2020
13 Mar 2025, 20:04
Faulty Mattress which cost R15000.00
I bought a R15000.00 mattress from Essop at Mall@Carnival, they delivered it but the mattress was faulty, one side it does not have internal supports. I reported it two weeks ago and nothing has been done. Now I have to sleep on the children’s room because of their internal processes which takes too long. They must just come get their mattress and give me a proper one.
Helpful (0)
|Replies (0)HM
Hlayiseka M
1 reviews | Active since Jan 2020
13 Mar 2025, 20:04
Faulty Mattress which cost R15000.00
I bought a R15000.00 mattress from Essop at Mall@Carnival, they delivered it but the mattress was faulty, one side it does not have internal supports. I reported it two weeks ago and nothing has been done. Now I have to sleep on the children’s room because of their internal processes which takes too long. They must just come get their mattress and give me a proper one.
0
Replies (0)GM
Gift M
1 reviews | Active since Jan 2020
7 Mar 2025, 13:30
Sealy beds
I bought a Sealy bed at a well known furniture shop, service was excellent,my bed has not even finished 3 months and I'm not happy with the mattress,the furniture shop contacted Sealy and Sealy contacted me and asked I send photos via WhatsApp..I did so and they called me and told me that according to the photos they don't see anything wrong...I'm mad as hell coz they haven't even sent anyone to see the bed...I do not advice anyone to buy a Sealy bed coz wow they rely on photos from WhatsApp 😭🤬😡I feel it's totally unfair for them to give a verdict about Thier bed without even sending an inspector to come see the bed...and worse I'm paying for the bed every month....I'm so disappointed 😞 I just feel they must take Thier bed
Helpful (0)
|Replies (0)GM
Gift M
1 reviews | Active since Jan 2020
7 Mar 2025, 13:30
Sealy beds
I bought a Sealy bed at a well known furniture shop, service was excellent,my bed has not even finished 3 months and I'm not happy with the mattress,the furniture shop contacted Sealy and Sealy contacted me and asked I send photos via WhatsApp..I did so and they called me and told me that according to the photos they don't see anything wrong...I'm mad as hell coz they haven't even sent anyone to see the bed...I do not advice anyone to buy a Sealy bed coz wow they rely on photos from WhatsApp 😭🤬😡I feel it's totally unfair for them to give a verdict about Thier bed without even sending an inspector to come see the bed...and worse I'm paying for the bed every month....I'm so disappointed 😞 I just feel they must take Thier bed
0
Replies (0)MT
May T
1 reviews | Active since Jan 2020
7 Feb 2025, 13:07
Bad service
I laid a complaint about the poor service of sealy from their headquarters on the 16th of Jan 2025 and was called immediately and inspectors came after 2 days to assess the bed.on the 21 Jan 2025 I was called and promised that they will arrange exchange of mattress with Bradlows (mind you it's the second exchange of mattress)within 5 month's of purchase. I've went to Bradlows more than 3 times and when they check on their system they don't have any authority to exchange my mattress. I'm sleeping on a sagging mattress yet I bought a bed 3 month's ago It's like I'm not normal going to that store and being told 1 thing. There was no reference given to me to produce at the store as I was told everything will be arranged with the store. What should I do now sealy? You refused to upgrade me after all these struggles and still you don't want to exchange either
Helpful (0)
|Replies (0)MT
May T
1 reviews | Active since Jan 2020
7 Feb 2025, 13:07
Bad service
I laid a complaint about the poor service of sealy from their headquarters on the 16th of Jan 2025 and was called immediately and inspectors came after 2 days to assess the bed.on the 21 Jan 2025 I was called and promised that they will arrange exchange of mattress with Bradlows (mind you it's the second exchange of mattress)within 5 month's of purchase. I've went to Bradlows more than 3 times and when they check on their system they don't have any authority to exchange my mattress. I'm sleeping on a sagging mattress yet I bought a bed 3 month's ago It's like I'm not normal going to that store and being told 1 thing. There was no reference given to me to produce at the store as I was told everything will be arranged with the store. What should I do now sealy? You refused to upgrade me after all these struggles and still you don't want to exchange either
0
Replies (0)TM
Tebogo M
1 reviews | Active since Jan 2020
7 Feb 2025, 04:17
Very disappointed and sad 😔 😟
I am very disappointed with your bed, I bought sealy posture premium at Bradlows in 2020 around November but since last year I no longer enjoy my sleep because of waist pains and I have already rotated the bed now 4 times and I thought I am the only one but even my husband is complaining about the same pains l, how long does your bed last actually? I am so disappointed I can't afford to buy a new bed but I wake up with pains my beauty sleep is gone it's not even 5 years using this bed and my husband he only comes on weekends so I am the only one who sleep on this bed all the time nah, what a waste of money
Helpful (0)
|Replies (0)TM
Tebogo M
1 reviews | Active since Jan 2020
7 Feb 2025, 04:17
Very disappointed and sad 😔 😟
I am very disappointed with your bed, I bought sealy posture premium at Bradlows in 2020 around November but since last year I no longer enjoy my sleep because of waist pains and I have already rotated the bed now 4 times and I thought I am the only one but even my husband is complaining about the same pains l, how long does your bed last actually? I am so disappointed I can't afford to buy a new bed but I wake up with pains my beauty sleep is gone it's not even 5 years using this bed and my husband he only comes on weekends so I am the only one who sleep on this bed all the time nah, what a waste of money
0
Replies (0)MT
May T
1 reviews | Active since Jan 2020
16 Jan 2025, 12:59
R
I'm very dissappointed with sealy mattress quality and service. I bought a bed in October 2024 and within 2 weeks the mattress was sagging in the middle,I went back to Bradlows and the call was logged with sealy and the mattress was then exchanged. Within 2 weeks with the new mattress the same sagging in the middle happened again and I decided not to back to the store but rather call sealy direct. I then sent numerous emails with no response and then called the head office where I was assisted by Shandrai and Ayanda with no success and was then taken from Pilar to post every time I called and asked to speak to any of them. Bradlows Wonderpark then gave me their rep cellphone number who then promised to assist but after the 13th of jan 2025 after everyone is back at work,to my surprise now he's not responding to any of my texts. Is this how sealy treat their customers after I thought I bought quality for only to get faulty mattress? If the head office cannot assist customers then who should assist us?Do we have to be dramatic and go publish such in all platforms of social media before we can be assisted?
Helpful (0)
|Replies (0)MT
May T
1 reviews | Active since Jan 2020
16 Jan 2025, 12:59
R
I'm very dissappointed with sealy mattress quality and service. I bought a bed in October 2024 and within 2 weeks the mattress was sagging in the middle,I went back to Bradlows and the call was logged with sealy and the mattress was then exchanged. Within 2 weeks with the new mattress the same sagging in the middle happened again and I decided not to back to the store but rather call sealy direct. I then sent numerous emails with no response and then called the head office where I was assisted by Shandrai and Ayanda with no success and was then taken from Pilar to post every time I called and asked to speak to any of them. Bradlows Wonderpark then gave me their rep cellphone number who then promised to assist but after the 13th of jan 2025 after everyone is back at work,to my surprise now he's not responding to any of my texts. Is this how sealy treat their customers after I thought I bought quality for only to get faulty mattress? If the head office cannot assist customers then who should assist us?Do we have to be dramatic and go publish such in all platforms of social media before we can be assisted?
0
Replies (0)AS
Amands S
1 reviews | Active since Jan 2020
23 Dec 2024, 13:08
Sealy Anzio Bed matrass
I bought a Sealy Anzio Firm mattrass first week of December 2024 in Port Elizabeth 2days later the mattrass is sagging reported it in store took pictures still no response I'm soo disappointed I have to continue asking for feedback on the matter seemingly I'm going to spend Christmas with a sagging bed instead of a new and comfortable bed. Shop is Bed Botique
Helpful (0)
|Replies (0)AS
Amands S
1 reviews | Active since Jan 2020
23 Dec 2024, 13:08
Sealy Anzio Bed matrass
I bought a Sealy Anzio Firm mattrass first week of December 2024 in Port Elizabeth 2days later the mattrass is sagging reported it in store took pictures still no response I'm soo disappointed I have to continue asking for feedback on the matter seemingly I'm going to spend Christmas with a sagging bed instead of a new and comfortable bed. Shop is Bed Botique
0
Replies (0)