Disappointed and No Response on Defective Sealy Bed

Item: Sealy
Rating: 1
Author: Rejoice M

I am extremely disappointed with the lack of response from Bradlows regarding my defective Sealy bed. The bed was purchased less than a year ago and has already sagged to the point of causing back pain.

This is not the first time I have experienced this issue. The original mattress sagged within 6 weeks of purchase and was exchanged in February. Shockingly, the replaced mattress has now also sagged after only nine months of use. Despite raising this matter, Bradlows has failed to respond or provide any meaningful resolution.

As a customer, I trusted Bradlows to supply quality products and re**** on Sealy as a reputable brand that has been trusted for many years. It is deeply frustrating to see such poor quality from a brand that is supposed to represent durability and comfort. The silence from Bradlows only adds to the disappointment, leaving me feeling ignored and undervalued.

I expect Bradlows management to take this complaint seriously, provide a proper resolution, and restore confidence in both the Bradlows name and the Sealy brand. Customers should not have to endure repeated product failures and lack of accountability.

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Replies (106)

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Replies (106)

Sealy's replyOfficial

09 Dec 2025, 06:03

Hi Rejoice, please relog the complaint with Pepkor/JD Morkels thereafter we will be able to assist. thanks Verdi

Best regards,

Sealy's reply09 Dec 2025, 06:03

Official

Hi Rejoice, please relog the complaint with Pepkor/JD Morkels thereafter we will be able to assist. thanks Verdi

Best regards,

RM

Rejoice M's updateReviewer Update

09 Dec 2025, 06:18

Thank you for your response Verdi, unfortunately Bradlows ever responded to my emails and the hello Peter review. The silence says a lot about the customer centricity, I have no other option but to lodge a complaint with National Consumer Commission and Ombudsman. R8000 is a lot of money for a poor workmanship of a bed. We can’t be ****med like this when we trusted the quality of Sealy beds over the years. And I see a lot of people also logged their issues but bradlows is not coming forth.

RM

Rejoice M's update09 Dec 2025, 06:18

Reviewer Update

Thank you for your response Verdi, unfortunately Bradlows ever responded to my emails and the hello Peter review. The silence says a lot about the customer centricity, I have no other option but to lodge a complaint with National Consumer Commission and Ombudsman. R8000 is a lot of money for a poor workmanship of a bed. We can’t be ****med like this when we trusted the quality of Sealy beds over the years. And I see a lot of people also logged their issues but bradlows is not coming forth.