Horrible service and *********** employees

My car drivers window does not close its almost a week now , they asked me to bring the car for the window to be fixed last week friday. And it was not fixed they said that they submitted the issue to warranty, this car is only 1 year I have bought last year. Monday I called to find out , I have been waiting for the feedback since. Today I called again still no solution apparently the warranty is not at her desk so she will call me back .What a horrible service , can't drive my car any where due to the open window , its not safe and also bad weather. I am so much disappointed and why don't you re-call the cars to rectify the windows mistake and I know I am not the only one experiencing this window issue. I even ask the lady for a workaround so long so that i can drive the car , she says there's nothing she can do I should wait for the call from the employee that's not at her desk