Extremely Disappointing Stay – Not Worth the Money

We stayed at Seasons Golf Leisure Spa last night and unfortunately it was a very disappointing experience from start to finish. This was nowhere near the standard one would expect from a property of this nature.

Firstly, there were no deck chairs by the pool, making it impossible to relax comfortably. On top of that, there is a massive ****** problem with absolutely no visible security managing the situation. ******s were digging through open dustbins while staff simply walked past and showed no concern. One of the ******s even scratched my arm, which is completely unacceptable from a health and safety perspective. Dustbins need to be properly sealed and there needs to be active monitoring of the area.

There was no hot water while I was showering, and to make matters worse, there was no power throughout the entire night and still no power in the morning. You have a generator — why was it not used? Because of the power outage, the WiFi also did not work. At the very least, the WiFi system should be supported by power-over-Ethernet or a backup solution so that guests are not completely cut off.

There was no lifeguard on duty at the pool, yet there are strict “no diving or jumping” signs displayed. Guests were jumping and doing backflips into the pool with no supervision and no staff intervening. This is a serious safety concern.

I specifically booked a large double bed and was given two single mattresses pushed together, which is not what I paid for. The two single mattresses made it very uncomfortable to sleep as I could clearly feel the divide in the middle of the bed. This is not what was advertised or paid for, and I expect compensation for this misrepresentation.

In the bathroom, the toilet seat was loose and I nearly fell off in the morning. Basic maintenance like this should not be overlooked.

Breakfast was very underwhelming. There were very limited options, and you could only get scrambled eggs — no option for fried, poached, or omelettes. The scrambled eggs were cold, with nothing properly keeping the food warm. There were also no dessert-style breakfast options like pancakes or waffles, which are fairly standard at many establishments.

To add to the frustration, cleaning staff were loudly talking outside our room early in the morning, waking us up. There were also very loud guests after 23:00, with no apparent noise control or enforcement of quiet hours.

The Illy coffee shop on the property did not prepare coffee freezos the way they are made at other Illy outlets, which was disappointing and inconsistent with the brand standard.

Having worked for Flight Centre Travel Group for 10 years, I understand hospitality standards and guest expectations. This experience fell far below acceptable levels.

Recommendation: The pool water was extremely cold and needs to be properly heated to make it usable and enjoyable for guests.

Overall, this stay was not worth the money paid, and significant improvements are needed in safety, maintenance, service standards, and overall guest experience management.