Disaster stay

Google review summary 3.8 1,906 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites

Trip.com 3.5/5 · 15 reviews Reviews Search reviews

Fikile Mtetwa 1/5 just now on Google I've never experienced such a horrible stay in my entire life checked in here at 4pm got to my room some things broken some furniture missing nearly fell trying to sit on an ottoman bar fridge not working sliding door not opening to sit at the patio such an inconvenience had to run around to get drinks when I could use the sliding door tv was not switching on called reception for maintenance but waited until 8pm with still no help had to drive now to reception because when I tried to call them again no answer got there still no luck of help eventually they sent a guy who still couldn't fix these issues the gentleman called reception to notify them of this disaster that me and my husband were facing but with hardly no emergency said they waiting for Melisa to take a decision now it's about 9pm still no help Melisa comes to my room to just offer me bags of ice for all this mess even they towels brown not white they don't even have base covers disappointing don't ever waste your time and come her